Table of Contents

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1. Summary of Tickets Worked on by GSAPP
   • ·By Group/Role and Action


2. Unique Tickets Touched By or Assigned to GSAPP
   • ·by Source


3. Unique Tickets Touched by or Assigned to GSAPP
   • ·by Status


4. Unique Tickets Touched by or Assigned to GSAPP
   • ·by Submitter Role


5. Unique Tickets Touched by GSAPP
   • ·by Closer Role


6. # of Ticket Touches by GSAPP
   • ·By Touch Type


7. Tickets Worked on by GSAPP
   • ·By Summary


8. Unique Tickets Touched by or Assigned to GSAPP
   • ·by Categories


9. Summary of Tickets Worked on by GSAPP
   • ·By Individual and Action


10. Unique Tickets Touched by GSAPP
    • ·By Affiliation


11. Unique Tickets Touched by GSAPP
    • ·by School/Division


12. # of Ticket Touches by GSAPP*
    • ·VBAR chart of transdt