Summary of Tickets Worked on by GSAPP
By Individual and Action
01May2010 to 31May2010

  Remedy Tickets
Tickets Submitted
Tickets Closed
Unique Tickets
Worked On
# of Touches
Individual 0 2 2 2
Gsapp User
Gsapp User2 9 2 12 19
Gsapp User3 0 4 4 4
Gsapp User4 0 2 4 7
Total 9 10 22 32

Unique Tickets Worked on is per Individual so the totals May Exceed
Unique Tickets by Group since > 1 person can work on a ticket