| # of Ticket Touches by GSAPP |
| By Touch Type |
| 01May2010 through 31May2010 |
| 2010 | Ticket Touches by GSAPP* | |
|---|---|---|
| # of Tickets | % of Total | |
| Touch Type | 9 | 17.0 |
| Submitted | ||
| Closed | 10 | 18.9 |
| Open Ticket Assigned to Group | 21 | 39.6 |
| Viewed/Modified | 13 | 24.5 |
| Total | 53 | 100.0 |
| *Includes counts of every action taken on ticket at distinct times |