| Unique Tickets Touched by or Assigned to GSAPP |
| By Category Levels |
| 01May2010 through 31May2010 |
| Category | # of Tickets |
% of Tickets |
|---|---|---|
| Hardware | 10 | 25.0% |
| Network Connectivity | 2 | 5.0% |
| Other Information | 15 | 37.5% |
| Server-Side Services | 1 | 2.5% |
| Software | 8 | 20.0% |
| Temp | 4 | 10.0% |
| 40 | 100.0% |