| Unique Tickets Touched by Courseworks |
| By Closer Role |
| 01JAN2007 through 31JAN2007 |
| Closer Role | # of Tickets |
% of Tickets |
|---|---|---|
| AcIS Remedy | 1 | 2.2% |
| AcIS STG | 2 | 4.3% |
| Courseworks | 36 | 78.3% |
| Outage Group Closure | 4 | 8.7% |
| Phone Tech | 1 | 2.2% |
| Walk-in Tech | 2 | 4.3% |
| 46 | 100.0% |