NOTE If you are using a version of Symantec AntiVirus other than
the current version you will need to totally uninstall whatever version you are currently using.
- Download the current version and save to your desktop. It's important that you do this download BEFORE uninstalling your current software.
- Go to Control Panel and Add/Remove Programs and remove any Symantec or Norton products you see listed. Note you will possibly be removing software other than AntiVirus software. You will need to re-install this software if you want it, so be sure to have the installations media available. But for now, it should be removed.
- Run the Norton Removal Tool. This tool will remove any residual Symantec/Norton software or components of Symantec/Norton software.
- Double click on what you have downloaded and install it directly.
- If you continue to encounter errors contact the CUIT Help Desk (854-1919) for assistance.