Unique Tickets Touched by or Assigned to GS_Tech
01Nov2010 through 28Nov2010

Status Case ID UNI Date
Submitted		 Assigned-to-Group Ticket
Summary
Assigned HD0000000925187 cuuser 11/24/10 GS Tech Daniel, Lisa, and Skip
  HD0000000925228 cuuser 11/24/10 GS Tech Problems with Outlook...
  HD0000000925261 cuuser 11/24/10 GS Tech RE: Daniel, Lisa, and Skip
  HD0000000925297 cuuser 11/24/10 GS Tech RE: Megan Massimiano
  HD0000000925301 cuuser 11/24/10 GS Tech RE: Problems with Outlook...
  HD0000000924951 cuuser 11/23/10 GS Tech Confirmation: Laptop Loan
  HD0000000924753 cuuser 11/23/10 GS Tech Keyboard in Baer Room
  HD0000000924930 cuuser 11/23/10 GS Tech New Hire Question
  HD0000000924970 cuuser 11/23/10 GS Tech New Smart Board
  HD0000000924797 cuuser 11/23/10 GS Tech Printer needs to be installed on Scott's computer
  HD0000000925056 cuuser 11/23/10 GS Tech RE: New Hire Question
  HD0000000924767 cuuser 11/23/10 GS Tech Re: Keyboard in Baer Room
  HD0000000924521 cuuser 11/22/10 GS Tech RE: ONBASE integration with Outlook
  HD0000000924632 cuuser 11/22/10 GS Tech RE: OnBase Outlook integration
  HD0000000924676 cuuser 11/22/10 GS Tech RE: OnBase Outlook integration
  HD0000000924674 cuuser 11/22/10 GS Tech Re: OnBase Outlook integration
  HD0000000924693 cuuser 11/22/10 GS Tech SIS
  HD0000000924409 cuuser 11/22/10 GS Tech VSR software
  HD0000000923976 cuuser 11/19/10 GS Tech FW: [ CUFAC - Announcement ] PowerFAIDS Release 16.0 - Commence Local Client Installs Immediately
  HD0000000923972 cuuser 11/19/10 GS Tech FW: [CUFAC] PowerFAIDS 16.0 Link Information
  HD0000000924050 cuuser 11/19/10 GS Tech PowerFAIDS installation
  HD0000000924025 cuuser 11/19/10 GS Tech PowerFAIDS update
  HD0000000924047 cuuser 11/19/10 GS Tech PowerFAIDs
  HD0000000924013 cuuser 11/19/10 GS Tech RE: No students available after PowerFAIDS 16.0 update
  HD0000000923965 cuuser 11/19/10 GS Tech RE: OnBase Outlook integration
  HD0000000923955 cuuser 11/19/10 GS Tech Re Installation of PowerFaids
  HD0000000923958 cuuser 11/19/10 GS Tech printing
  HD0000000923829 dv2263 11/18/10 GS Tech Alpha - Permissions, Shared Drive or Access Issue
  HD0000000923765 cuuser 11/18/10 GS Tech Assistance needed
  HD0000000923846 cuuser 11/18/10 GS Tech FW: [CUFAC] PowerFAIDS 16.0 release update
  HD0000000923712 cuuser 11/18/10 GS Tech Non-working UNI
  HD0000000923659 cuuser 11/18/10 GS Tech Re-activation of user
  HD0000000923325 cuuser 11/17/10 GS Tech Laptop status
  HD0000000923435 cuuser 11/17/10 GS Tech RE: DNS Registration Audit
  HD0000000923017 cuuser 11/16/10 GS Tech New Smartphone
  HD0000000922917 cuuser 11/16/10 GS Tech printing out
  HD0000000922632 cuuser 11/15/10 GS Tech FW: front desk login for integration
  HD0000000922650 cuuser 11/15/10 GS Tech OnBase Outlook integration
  HD0000000922740 cuuser 11/15/10 GS Tech RE: outlook appointments
  HD0000000922658 cuuser 11/15/10 GS Tech Telephone Issue (Room 408)
  HD0000000921961 cuuser 11/12/10 GS Tech FW: OnBase
  HD0000000921935 cuuser 11/12/10 GS Tech Moving user to GS TEST OU
  HD0000000921931 cuuser 11/12/10 GS Tech RE: Front Desk Staff Workstations
  HD0000000921968 cuuser 11/12/10 GS Tech Sean's name
  HD0000000922116 cuuser 11/12/10 GS Tech We have your package @ School of General Studies
  HD0000000921786 cuuser 11/11/10 GS Tech Error while trying to access email forwarding
  HD0000000921734 cuuser 11/11/10 GS Tech Melanie's outlook
  HD0000000921666 cuuser 11/11/10 GS Tech RE: Conference call in Baer Room
  HD0000000921794 cuuser 11/11/10 GS Tech RE: My Computer
  HD0000000921672 cuuser 11/11/10 GS Tech RE: scanner
  HD0000000921630 cuuser 11/11/10 GS Tech Re: scanner
  HD0000000921566 cuuser 11/11/10 GS Tech Resoution: DSN / ODBC Issues on Jessica's Computer
  HD0000000921301 cuuser 11/10/10 GS Tech Adobe Acrobat
  HD0000000921423 cuuser 11/10/10 GS Tech GS OU user move
  HD0000000921341 cuuser 11/10/10 GS Tech RE: Scanner
  HD0000000921134 cuuser 11/09/10 GS Tech Conference call in Baer Room
  HD0000000920924 cuuser 11/09/10 GS Tech FW: Access to the M Drive
  HD0000000920890 cuuser 11/09/10 GS Tech Outlook integration file
  HD0000000920934 cuuser 11/09/10 GS Tech RE: Laptop not working
  HD0000000920528 dr2288 11/08/10 GS Tech Alpha - Permissions, Shared Drive or Access Issue
  HD0000000920521 mr3131 11/08/10 GS Tech Alpha - Permissions, Shared Drive or Access Issue
  HD0000000920409 cm2339 11/08/10 GS Tech FW: DNS Application
  HD0000000920410 cuuser 11/08/10 GS Tech FW: DNS Application
  HD0000000920737 cuuser 11/08/10 GS Tech Scanner
  HD0000000920565 cuuser 11/08/10 GS Tech Setting Daniel up
  HD0000000920278 cuuser 11/05/10 GS Tech 308 B
  HD0000000920274 cuuser 11/05/10 GS Tech Phone for Daniel
  HD0000000920289 cuuser 11/05/10 GS Tech RE: 308 B
  HD0000000920286 cuuser 11/05/10 GS Tech RE: Phone for Daniel
  HD0000000920186 cuuser 11/05/10 GS Tech RE: on-line training
  HD0000000920156 cuuser 11/05/10 GS Tech on-line training
  HD0000000919984 cuuser 11/04/10 GS Tech 308 B
  HD0000000919420 cuuser 11/03/10 GS Tech (no subject)
  HD0000000919346 cuuser 11/03/10 GS Tech Computer set up
  HD0000000919495 cuuser 11/03/10 GS Tech HP printers
  HD0000000919380 cuuser 11/03/10 GS Tech Mary Waldorf's files
  HD0000000919325 cuuser 11/03/10 GS Tech OU activity
  HD0000000919471 cuuser 11/03/10 GS Tech Printer has arrived in the ARC to be installed.
  HD0000000919531 cuuser 11/03/10 GS Tech RE: [Service-alerts] Cuit-exchange2 Outage
  HD0000000919570 cuuser 11/03/10 GS Tech The temps' laptops
  HD0000000918848 cuuser 11/01/10 GS Tech Black Toner - 408 Copier
  HD0000000919080 cuuser 11/01/10 GS Tech Email
  HD0000000918852 cuuser 11/01/10 GS Tech FW: Monitors and laptops in 403F
  HD0000000918837 cuuser 11/01/10 GS Tech Monitors and laptops in 403F
  HD0000000918853 cuuser 11/01/10 GS Tech RE: Monitors and laptops in 403F
  HD0000000918785 cuuser 11/01/10 GS Tech RE: Was LFI's password changed?
  HD0000000918786 cuuser 11/01/10 GS Tech RE: Was LFI's password changed?
  HD0000000918919 cuuser 11/01/10 GS Tech RE: Wireless request
  HD0000000918958 cuuser 11/01/10 GS Tech Re: Black Toner - 408 Copier
  HD0000000918784 cuuser 11/01/10 GS Tech Was LFI's password changed?
  HD0000000918472 cuuser 10/29/10 GS Tech printing problems
  HD0000000918006 cuuser 10/28/10 GS Tech Printer 308C not working
  HD0000000918208 cuuser 10/28/10 GS Tech Re: training for AskOnline
  HD0000000918139 cuuser 10/28/10 GS Tech Task Status Report: 308 Phones
  HD0000000917639 cuuser 10/27/10 GS Tech OnBase Gone?
  HD0000000917634 cuuser 10/27/10 GS Tech pf update
  HD0000000917245 cuuser 10/26/10 GS Tech RE: Laptop not working
  HD0000000917304 cuuser 10/26/10 GS Tech RE: Laptop not working
  HD0000000916941 dv2263 10/25/10 GS Tech Alpha - Permissions, Shared Drive or Access Issue
  HD0000000916831 cuuser 10/25/10 GS Tech Dragon VSR
  HD0000000916797 cuuser 10/25/10 GS Tech FW: CDW-G Order Confirmation
  HD0000000916782 cuuser 10/25/10 GS Tech RE: SIS password
  HD0000000916873 cuuser 10/25/10 GS Tech RE: Tablet laptop user
  HD0000000916883 cuuser 10/25/10 GS Tech RE: Tablet laptop user
  HD0000000916779 cuuser 10/25/10 GS Tech RE: mouse
  HD0000000916759 cuuser 10/25/10 GS Tech SIS password
  HD0000000916952 cuuser 10/25/10 GS Tech email on behalf of Peter Awn
  HD0000000916768 cuuser 10/25/10 GS Tech mouse
  HD0000000916485 cuuser 10/22/10 GS Tech Desk Move
  HD0000000916489 cuuser 10/22/10 GS Tech RE: Desk Move
  HD0000000916495 cuuser 10/22/10 GS Tech RE: Desk Move
  HD0000000916591 cuuser 10/22/10 GS Tech RE: Moving postbac printer
  HD0000000916042 cuuser 10/21/10 GS Tech FW: Glenn Novarr
  HD0000000916176 cuuser 10/21/10 GS Tech FW: Your Columbia ID is ready to pick up.
  HD0000000916286 cuuser 10/21/10 GS Tech Moving postbac printer
  HD0000000916255 cuuser 10/21/10 GS Tech RE: OnBase Outlook integration
  HD0000000916228 cuuser 10/21/10 GS Tech RE: Your Columbia ID is ready to pick up.
  HD0000000916097 cuuser 10/21/10 GS Tech RE: email addresses for GSSC listservs
  HD0000000916070 cuuser 10/21/10 GS Tech email addresses for GSSC listservs
  HD0000000916098 cuuser 10/21/10 GS Tech pain alleviation
  HD0000000915714 cuuser 10/20/10 GS Tech Outlook calendars
  HD0000000915813 cuuser 10/20/10 GS Tech gs operations
  HD0000000915583 cuuser 10/19/10 GS Tech two things
  HD0000000915241 cuuser 10/18/10 GS Tech 408 Printer/Copier Needs Black Toner
  HD0000000915017 cuuser 10/18/10 GS Tech FW: AT&T TeleConference Reservationless Registration Confirmation - HOST Copy (Folder ID: 944282305)
  HD0000000915097 cuuser 10/18/10 GS Tech FW: Blackberry trackball replacement
  HD0000000914309 cuuser 10/15/10 GS Tech Staples in 408 copier?
  HD0000000914331 cuuser 10/15/10 GS Tech Toner cartridge in 403 copier is flashing "Almost Empty". Thanks.
  HD0000000914073 cuuser 10/14/10 GS Tech FW: GovConnection Shipping Confirmation #46235285 - PO# XABMPJ
  HD0000000914074 cuuser 10/14/10 GS Tech FW: GovConnection Shipping Confirmation #46235327 - PO# XABMPH
  HD0000000914121 cuuser 10/14/10 GS Tech toys have arrived!
  HD0000000913210 cuuser 10/11/10 GS Tech FW: CV 30
  HD0000000912607 cuuser 10/08/10 GS Tech Adobe Acrobat 9 Licenses
  HD0000000912530 cuuser 10/08/10 GS Tech Document retrieval
  HD0000000912614 cuuser 10/08/10 GS Tech Dragon Naturally Speaking Software
  HD0000000912585 cuuser 10/08/10 GS Tech FW: your message
  HD0000000912565 cuuser 10/08/10 GS Tech My fax
  HD0000000891502 cuuser 10/07/10 GS Tech Jeanice Roberts
  HD0000000891155 cuuser 10/06/10 GS Tech Computer Issues
  HD0000000891262 cuuser 10/06/10 GS Tech GS Shared Drive
  HD0000000891175 cuuser 10/06/10 GS Tech SAT scoring software
  HD0000000890045 cuuser 10/04/10 GS Tech Marian
  HD0000000890170 cuuser 10/04/10 GS Tech My computer
  HD0000000889656 cuuser 10/01/10 GS Tech RE: 308B space
  HD0000000889673 cuuser 10/01/10 GS Tech RE: 308B space
  HD0000000889164 cuuser 09/30/10 GS Tech Communications Laptop
  HD0000000889102 cuuser 09/30/10 GS Tech RE: Computer Start-up
  HD0000000888911 cuuser 09/29/10 GS Tech 408 Scanner: Memory Full
  HD0000000888148 cuuser 09/28/10 GS Tech FW: Phone not working
  HD0000000888278 cuuser 09/28/10 GS Tech Junk Mail Folder Issues
  HD0000000888184 cuuser 09/28/10 GS Tech RE: Phone not working
  HD0000000887454 cuuser 09/25/10 GS Tech Kay and Amy
  HD0000000887098 cuuser 09/24/10 GS Tech RE: this is truly crazy
  HD0000000886736 cuuser 09/23/10 GS Tech Archiving and G drive
  HD0000000886738 cuuser 09/23/10 GS Tech Toner request
  HD0000000887028 cuuser 09/23/10 GS Tech this is truly crazy
  HD0000000886352 cuuser 09/22/10 GS Tech FW: Virus Detected
  HD0000000886294 cuuser 09/22/10 GS Tech scanning to apcar
  HD0000000886009 cuuser 09/21/10 GS Tech Blue Streaks - 408 Copier
  HD0000000886078 cuuser 09/21/10 GS Tech FW: Online Equipment Service Request - WSR17346059
  HD0000000885465 cuuser 09/20/10 GS Tech FW: Asst. Dean search
  HD0000000885531 cuuser 09/20/10 GS Tech RE: 408 Scanner Error Message
  HD0000000885166 cuuser 09/17/10 GS Tech 408 Scanner Error Message
  HD0000000885019 cuuser 09/17/10 GS Tech RE: Laptop
  HD0000000884628 cuuser 09/16/10 GS Tech Mail Lists
  HD0000000883685 cuuser 09/14/10 GS Tech Autoreply
  HD0000000883355 cuuser 09/14/10 GS Tech RE: New User
  HD0000000883502 cuuser 09/14/10 GS Tech RE: what time is good this morning?
  HD0000000882723 cuuser 09/13/10 GS Tech Extra microphone for the conf. room
  HD0000000882397 cuuser 09/11/10 GS Tech adobe print driver
  HD0000000882234 cuuser 09/10/10 GS Tech 408 Fax Machine not receiving faxes
  HD0000000881881 cuuser 09/10/10 GS Tech FW: Glenn
  HD0000000882102 cuuser 09/10/10 GS Tech FW: Senior Mailing List
  HD0000000882109 cuuser 09/10/10 GS Tech Mail Lists
  HD0000000882083 cuuser 09/10/10 GS Tech Post Bacc Presentation/Tech Challenges
  HD0000000882104 cuuser 09/10/10 GS Tech RE: Senior Mailing List
  HD0000000881538 cuuser 09/09/10 GS Tech Computer Request
  HD0000000881608 cuuser 09/09/10 GS Tech Dual Screens Request
  HD0000000881573 cuuser 09/09/10 GS Tech GSSC email
  HD0000000881588 cuuser 09/09/10 GS Tech RE: Problem with one of my screens
  HD0000000881670 cuuser 09/09/10 GS Tech RE: Toner - 408 Copier
  HD0000000881536 cuuser 09/09/10 GS Tech Toner - 408 Copier
  HD0000000881439 cuuser 09/09/10 GS Tech Toner is low in the 403 copier. Thanks.
  HD0000000880679 cuuser 09/08/10 GS Tech Computer Start-up
  HD0000000880832 cuuser 09/08/10 GS Tech Listserv access
  HD0000000880896 cuuser 09/08/10 GS Tech RE: Grids
  HD0000000880294 cuuser 09/07/10 GS Tech FW: Calendars
  HD0000000880334 gn2206 09/07/10 GS Tech FW: New Hire
  HD0000000879796 cuuser 09/07/10 GS Tech New Hire
  HD0000000880387 cuuser 09/07/10 GS Tech RE: Calendars
  HD0000000880185 cuuser 09/07/10 GS Tech RE: Laptop
  HD0000000880391 cuuser 09/07/10 GS Tech Senior Mailing List
  HD0000000879780 cuuser 09/07/10 GS Tech new user
  HD0000000879500 cuuser 09/03/10 GS Tech Grids
  HD0000000879055 cuuser 09/02/10 GS Tech Loaner laptops
  HD0000000879042 cuuser 09/02/10 GS Tech i phone needs new password
  HD0000000878271 cuuser 09/01/10 GS Tech Corin's laptop
  HD0000000878212 cuuser 09/01/10 GS Tech Delete user
  HD0000000878419 cuuser 09/01/10 GS Tech Internet Access Device
  HD0000000878515 cuuser 09/01/10 GS Tech Mouse in the Baer Room
  HD0000000878235 cuuser 09/01/10 GS Tech RE: mousepad request
  HD0000000878232 cuuser 09/01/10 GS Tech mousepad request
  HD0000000877360 cuuser 08/30/10 GS Tech (no subject)
  HD0000000877246 cuuser 08/30/10 GS Tech Office Shared Calendar request
  HD0000000877094 cuuser 08/30/10 GS Tech Phone line
  HD0000000877286 cuuser 08/30/10 GS Tech Problems with laptops in Lerner hall
  HD0000000876734 cuuser 08/27/10 GS Tech laptop
  HD0000000875936 cuuser 08/25/10 GS Tech Mail Lists
  HD0000000875543 cuuser 08/24/10 GS Tech FW: GS Listserv
  HD0000000875460 cuuser 08/24/10 GS Tech FW: I am unable to log into SIS. Please help. Thanks.
  HD0000000875457 cuuser 08/24/10 GS Tech I am unable to log into SIS. Please help. Thanks.
  HD0000000875214 cuuser 08/23/10 GS Tech Laptop for next Monday's Orientation
  HD0000000874589 cuuser 08/19/10 GS Tech Cubicle in 612
  HD0000000874298 cuuser 08/19/10 GS Tech FW: Question about GSSC listserv
  HD0000000874115 cuuser 08/18/10 GS Tech 408 Scanner unhappy
  HD0000000873863 cuuser 08/18/10 GS Tech FW: GSSC Listserv
  HD0000000873788 cuuser 08/17/10 GS Tech FW: Alias
  HD0000000873689 cuuser 08/17/10 GS Tech FW: CDW-G Quote Request
  HD0000000873790 cuuser 08/17/10 GS Tech FW: GSSC Listserv
  HD0000000873789 cuuser 08/17/10 GS Tech FW: Lap top for Global scholars
  HD0000000873166 cuuser 08/16/10 GS Tech PB Printer
  HD0000000873250 cuuser 08/16/10 GS Tech RE: PB Printer
  HD0000000873101 cuuser 08/16/10 GS Tech RE: SIS
  HD0000000873065 cuuser 08/16/10 GS Tech SIS
  HD0000000873322 cuuser 08/16/10 GS Tech Victoria's Calendar
  HD0000000872558 cuuser 08/12/10 GS Tech FW: Printer
  HD0000000872514 cuuser 08/12/10 GS Tech Printer
  HD0000000871009 cuuser 08/09/10 GS Tech RE: Outlook integration installation
  HD0000000870780 cuuser 08/06/10 GS Tech Webcams are here
  HD0000000870234 cuuser 08/05/10 GS Tech Outlook integration installation
  HD0000000870457 cuuser 08/05/10 GS Tech RE: Outlook integration installation
  HD0000000869975 cuuser 08/04/10 GS Tech Connectivity Issues
  HD0000000870108 cuuser 08/04/10 GS Tech PBDB
  HD0000000869828 cuuser 08/04/10 GS Tech RE: Lap top for Global scholars
  HD0000000869820 cuuser 08/04/10 GS Tech dangling wires
  HD0000000869900 cm2339 08/04/10 GS Tech User request
  HD0000000869432 cuuser 08/03/10 GS Tech 403 Copier
  HD0000000869612 cuuser 08/03/10 GS Tech Borrow the hand truck...
  HD0000000869540 cuuser 08/03/10 GS Tech FW: CDW-G Quote Request
  HD0000000869541 cuuser 08/03/10 GS Tech FW: CDW-G Quote Request
  HD0000000869431 cuuser 08/03/10 GS Tech FW: Microsoft Project Install
  HD0000000869502 cuuser 08/03/10 GS Tech Lap top for Global scholars
  HD0000000869416 cuuser 08/03/10 GS Tech Microsoft Project Install
  HD0000000869664 cuuser 08/03/10 GS Tech Outlook
  HD0000000869628 cuuser 08/03/10 GS Tech RE: Borrow the hand truck...
  HD0000000869503 cuuser 08/03/10 GS Tech RE: Microsoft Project Install
  HD0000000869666 cuuser 08/03/10 GS Tech RE: Outlook
  HD0000000869124 cuuser 08/02/10 GS Tech Any word on...
  HD0000000868996 cuuser 08/01/10 GS Tech AP CAR
  HD0000000868521 cuuser 07/30/10 GS Tech ApplyYourself updates
  HD0000000868314 cuuser 07/29/10 GS Tech FW: Spam Report!
  HD0000000867898 cuuser 07/28/10 GS Tech FW: Scanning/Log In issue
  HD0000000868001 cuuser 07/28/10 GS Tech GSSC Listserv
  HD0000000867892 cuuser 07/28/10 GS Tech Scanning/Log In issue
  HD0000000867380 cuuser 07/27/10 GS Tech Computer access to scanner
  HD0000000867634 cuuser 07/27/10 GS Tech FW: Chill water
  HD0000000867521 cuuser 07/27/10 GS Tech FW: GS FY 11 Forfeits
  HD0000000867680 cuuser 07/27/10 GS Tech Jet 4.0 SP8
  HD0000000867431 cuuser 07/27/10 GS Tech Label Printer
  HD0000000867454 cuuser 07/27/10 GS Tech Location of DSN_Examples database
  HD0000000867445 cuuser 07/27/10 GS Tech No signal on left side screen
  HD0000000867473 cuuser 07/27/10 GS Tech RE: Label Printer
  HD0000000867444 cuuser 07/27/10 GS Tech RE: Laptop Access
  HD0000000867636 cuuser 07/27/10 GS Tech emails for temps
  HD0000000867306 cuuser 07/26/10 GS Tech Accessing GS AMCAS from home
  HD0000000867151 cuuser 07/26/10 GS Tech Computer Problems
  HD0000000867137 cuuser 07/26/10 GS Tech GS AMCAS email
  HD0000000867129 cuuser 07/26/10 GS Tech GS AMCAS setup
  HD0000000867140 cuuser 07/26/10 GS Tech RE: GS AMCAS email
  HD0000000867212 cuuser 07/26/10 GS Tech Remote connection to your PC
  HD0000000867199 cuuser 07/26/10 GS Tech Request for GRIDS report modification
  HD0000000866933 cuuser 07/24/10 GS Tech Amy's i phone
  HD0000000866830 cuuser 07/23/10 GS Tech FW: EW - Wald, Douglas - Essays
  HD0000000866844 cuuser 07/23/10 GS Tech FW: EW -- Kam, Lily -- Essays
  HD0000000866695 cuuser 07/23/10 GS Tech FW: GS DOS Scanning Update
  HD0000000866696 cuuser 07/23/10 GS Tech RE: PBDB problems
  HD0000000866417 cuuser 07/22/10 GS Tech 406 Phone
  HD0000000866571 cuuser 07/22/10 GS Tech ASE Drivers
  HD0000000866489 cuuser 07/22/10 GS Tech FW: Regarding the slowness of sending email via PBDB (Access)
  HD0000000866505 cuuser 07/22/10 GS Tech RE: Alias
  HD0000000866507 cuuser 07/22/10 GS Tech RE: Regarding the slowness of sending email via PBDB (Access)
  HD0000000866508 cuuser 07/22/10 GS Tech RE: Regarding the slowness of sending email via PBDB (Access)
  HD0000000866468 cuuser 07/22/10 GS Tech RE: more phone problems
  HD0000000866602 cuuser 07/22/10 GS Tech RE: my desk phone
  HD0000000866604 cuuser 07/22/10 GS Tech RE: my desk phone
  HD0000000866498 cuuser 07/22/10 GS Tech Tech needed to begin scanning
  HD0000000866559 cuuser 07/22/10 GS Tech The 403 copier needs a toner cartridge replacement. There is a warning message flashing. Thank you.
  HD0000000866583 cuuser 07/22/10 GS Tech Victoria Rosner's calendar
  HD0000000866421 cuuser 07/22/10 GS Tech more phone problems
  HD0000000866596 cuuser 07/22/10 GS Tech my desk phone
  HD0000000866238 cuuser 07/21/10 GS Tech FW: Double checking
  HD0000000866105 cuuser 07/21/10 GS Tech RE: Request
  HD0000000865993 cuuser 07/20/10 GS Tech A printer in the GS Lounge is jammed. Thank you.
  HD0000000865798 cuuser 07/20/10 GS Tech scanning problem
  HD0000000865625 cuuser 07/19/10 GS Tech List serve for GS EDM Project
  HD0000000864955 cuuser 07/16/10 GS Tech Printer in the ARC
  HD0000000864941 cuuser 07/16/10 GS Tech RE: User not showing up on Global Address Book
  HD0000000864879 cuuser 07/16/10 GS Tech Scanned document from Carlos Mattei ([email protected])
  HD0000000864866 cuuser 07/16/10 GS Tech Scanner Computer Error Message
  HD0000000864922 cuuser 07/16/10 GS Tech User not showing up on Global Address Book
  HD0000000864770 cuuser 07/15/10 GS Tech Emails
  HD0000000864564 cuuser 07/15/10 GS Tech IMAP problem
  HD0000000864678 cuuser 07/15/10 GS Tech N drive and DOS folders move
  HD0000000864682 cuuser 07/15/10 GS Tech RE: N drive and DOS folders move
  HD0000000864218 cuuser 07/14/10 GS Tech Exchange groups
  HD0000000864402 cuuser 07/14/10 GS Tech FW: Exchange groups
  HD0000000864505 cuuser 07/14/10 GS Tech IMAP problems
  HD0000000864302 cuuser 07/14/10 GS Tech RE: Exchange groups
  HD0000000864384 cuuser 07/14/10 GS Tech RE: Exchange groups
  HD0000000864401 cuuser 07/14/10 GS Tech RE: Exchange groups
  HD0000000864458 cuuser 07/14/10 GS Tech RE: Exchange groups
  HD0000000863765 cuuser 07/13/10 GS Tech 403 Printer needs a toner cartridge replacement.
  HD0000000864012 cuuser 07/13/10 GS Tech Baer Room Calendar
  HD0000000863869 cuuser 07/13/10 GS Tech FW: Committee letters
  HD0000000864066 cuuser 07/13/10 GS Tech Monitor
  HD0000000863876 cuuser 07/13/10 GS Tech RE: Access to Dean Awns' calendar
  HD0000000863887 cuuser 07/13/10 GS Tech RE: Committee letters
  HD0000000863796 cuuser 07/13/10 GS Tech Ruth's Monitor Arm
  HD0000000863430 cuuser 07/12/10 GS Tech Access to SIS
  HD0000000863499 cuuser 07/12/10 GS Tech FW: Access to SIS
  HD0000000863386 cuuser 07/12/10 GS Tech H drive access from out of the office
  HD0000000863586 cuuser 07/12/10 GS Tech Laptop
  HD0000000863398 cuuser 07/12/10 GS Tech RE: Keyboard
  HD0000000863509 cuuser 07/12/10 GS Tech RE: Problem logging in remotely through VPN map to access H drive
  HD0000000863001 cuuser 07/09/10 GS Tech Laptop Request
  HD0000000863059 cuuser 07/09/10 GS Tech Phones not ringing
  HD0000000863062 cuuser 07/09/10 GS Tech RE: Phones not ringing
  HD0000000863063 cuuser 07/09/10 GS Tech RE: Phones not ringing
  HD0000000863065 cuuser 07/09/10 GS Tech RE: Phones not ringing
  HD0000000863070 cuuser 07/09/10 GS Tech RE: Phones not ringing
  HD0000000863105 cuuser 07/09/10 GS Tech RE: Phones not ringing
  HD0000000863167 cuuser 07/09/10 GS Tech RE: Phones not ringing
  HD0000000863168 cuuser 07/09/10 GS Tech RE: Phones not ringing
  HD0000000863175 cuuser 07/09/10 GS Tech RE: Phones not ringing
  HD0000000863203 cuuser 07/09/10 GS Tech RE: Phones not ringing
  HD0000000863208 cuuser 07/09/10 GS Tech RE: Phones not ringing
  HD0000000863209 cuuser 07/09/10 GS Tech RE: Phones not ringing
  HD0000000863148 cuuser 07/09/10 GS Tech Re: printing
  HD0000000862823 cuuser 07/08/10 GS Tech Baer Room Calendar
  HD0000000862715 cuuser 07/08/10 GS Tech Internet Really Slow
  HD0000000862819 cuuser 07/08/10 GS Tech Laptop Request
  HD0000000862855 cuuser 07/08/10 GS Tech Phones are not ringing
  HD0000000862653 cuuser 07/08/10 GS Tech PowerFaids Update 15.3a
  HD0000000862654 cuuser 07/08/10 GS Tech RE: Thank You
  HD0000000862740 cuuser 07/08/10 GS Tech Re: Computer Move
  HD0000000862686 cuuser 07/08/10 GS Tech printing problem
  HD0000000862127 cuuser 07/07/10 GS Tech Adm. cal
  HD0000000862220 cuuser 07/07/10 GS Tech FW: Phone
  HD0000000862223 cuuser 07/07/10 GS Tech RE: Phone
  HD0000000862592 cuuser 07/07/10 GS Tech Software issues -- Skip
  HD0000000861993 cuuser 07/06/10 GS Tech External Disk Drive
  HD0000000861660 cuuser 07/06/10 GS Tech New User
  HD0000000861633 cuuser 07/06/10 GS Tech Outlook problem
  HD0000000861791 cuuser 07/06/10 GS Tech RE: New Microsoft Office
  HD0000000861624 cuuser 07/06/10 GS Tech RE: OnBase 1 on 1 training
  HD0000000862098 cuuser 07/06/10 GS Tech RE: OnBase 1 on 1 training
  HD0000000861746 cuuser 07/06/10 GS Tech RE: Phone is not ringing
  HD0000000862028 cuuser 07/06/10 GS Tech RE: Wireless mouse in 408 Baer Room is not working. Phil is conducting an APS today at 4:30. Please help. Thanks.
  HD0000000861986 cuuser 07/06/10 GS Tech Wireless mouse in 408 Baer Room is not working. Phil is conducting an APS today at 4:30. Please help. Thanks.
  HD0000000861126 cuuser 07/01/10 GS Tech FW: Phone not working
  HD0000000861260 cuuser 07/01/10 GS Tech New IPhone
  HD0000000861016 cuuser 07/01/10 GS Tech Phone Problem
  HD0000000861195 cuuser 07/01/10 GS Tech RE: CASE ND000000861112/MAC 1245/Mattei
  HD0000000861033 cuuser 07/01/10 GS Tech RE: Phone Problem
  HD0000000861070 cuuser 07/01/10 GS Tech RE: Phone Problem
  HD0000000861151 cuuser 07/01/10 GS Tech RE: Phone Problem
  HD0000000861228 cuuser 07/01/10 GS Tech RE: Phone Problem
  HD0000000861136 cuuser 07/01/10 GS Tech RE: Phone not working
  HD0000000861137 cuuser 07/01/10 GS Tech RE: Phone not working
  HD0000000861198 cuuser 07/01/10 GS Tech RE: Phone not working
  HD0000000861073 cuuser 07/01/10 GS Tech Re: Phone not working
  HD0000000861284 cuuser 07/01/10 GS Tech Thank you
  HD0000000860822 cuuser 06/30/10 GS Tech FW: Ana Maria and Kay's new offices
  HD0000000860798 cuuser 06/30/10 GS Tech Global Scholars
  HD0000000860668 cuuser 06/30/10 GS Tech Maryann's Outlook
  HD0000000860645 cuuser 06/30/10 GS Tech imap problem
  HD0000000860224 cuuser 06/29/10 GS Tech (no subject)
  HD0000000860358 cuuser 06/29/10 GS Tech FW: Ana Maria and Kay's new offices
  HD0000000860255 cuuser 06/29/10 GS Tech Laptop
  HD0000000860493 cuuser 06/29/10 GS Tech Problem in Baer Room--4 PM APS
  HD0000000860480 cuuser 06/29/10 GS Tech Problem opening up PDF's in a web browser
  HD0000000860386 cuuser 06/29/10 GS Tech RE: Ana Maria and Kay's new offices
  HD0000000860388 cuuser 06/29/10 GS Tech RE: Ana Maria and Kay's new offices
  HD0000000860252 cuuser 06/29/10 GS Tech RE: Ana Maria's phone move
  HD0000000860258 cuuser 06/29/10 GS Tech RE: Ana Maria's phone move
  HD0000000860494 cuuser 06/29/10 GS Tech RE: Problem in Baer Room--4 PM APS
  HD0000000860551 cuuser 06/29/10 GS Tech RE: Problem opening up PDF's in a web browser
  HD0000000860537 cuuser 06/29/10 GS Tech Re: The mouse in the Baer Room still not working...
  HD0000000860395 cuuser 06/29/10 GS Tech Status of the remedy ticket
  HD0000000860524 cuuser 06/29/10 GS Tech The mouse in the Baer Room still not working...
  HD0000000860231 cuuser 06/29/10 GS Tech my phone is dead
  HD0000000860123 cuuser 06/28/10 GS Tech Ana Maria's phone move
  HD0000000859785 cuuser 06/28/10 GS Tech Laptop
  HD0000000859839 cuuser 06/28/10 GS Tech Laptop
  HD0000000859786 cuuser 06/28/10 GS Tech RE: Laptop
  HD0000000859833 cuuser 06/28/10 GS Tech RE: Laptop
  HD0000000859838 cuuser 06/28/10 GS Tech RE: Laptop
  HD0000000859860 cuuser 06/28/10 GS Tech RE: Laptop
  HD0000000859865 cuuser 06/28/10 GS Tech RE: Laptop
  HD0000000859565 cuuser 06/25/10 GS Tech Coverage for next week
  HD0000000859607 cuuser 06/25/10 GS Tech RE: Coverage for next week
  HD0000000859549 cuuser 06/25/10 GS Tech RE: On Base
  HD0000000859369 cuuser 06/24/10 GS Tech GRIDS
  HD0000000859305 cuuser 06/24/10 GS Tech Giftsum ODBC connection
  HD0000000859308 cuuser 06/24/10 GS Tech RE: Giftsum ODBC connection
  HD0000000859177 cuuser 06/24/10 GS Tech RE: uni programmed into copier/printer
  HD0000000859181 cuuser 06/24/10 GS Tech RE: uni programmed into copier/printer
  HD0000000859183 cuuser 06/24/10 GS Tech RE: uni programmed into copier/printer
  HD0000000858832 cuuser 06/23/10 GS Tech FW: Report Server PowerFAIDS access
  HD0000000858595 cuuser 06/22/10 GS Tech Blackberry Server
  HD0000000858661 cuuser 06/22/10 GS Tech On Base
  HD0000000858604 cuuser 06/22/10 GS Tech Phone not working
  HD0000000858519 cuuser 06/22/10 GS Tech RE: error message
  HD0000000857462 cuuser 06/17/10 GS Tech uni programmed into copier/printer
  HD0000000856976 ao2255 06/15/10 GS Tech New Microsoft Office
  HD0000000853485 cm2339 06/03/10 GS Tech RE: Swapping out CPU's
  HD0000000852078 vm2219 05/27/10 GS Tech GS Tech - Printer issue
  HD0000000847938 als55 05/11/10 GS Tech GS Tech - Printer issue
  HD0000000847378 cuuser 05/10/10 GS Tech RE: Fwd: Data Base Error Code 334409
  HD0000000847563 cuuser 05/10/10 GS Tech RE: Unable to login
  HD0000000847560 cuuser 05/10/10 GS Tech Unable to login
  HD0000000847480 cuuser 05/10/10 GS Tech eCopy keypad
  HD0000000846995 cuuser 05/07/10 GS Tech FW: New Hire
  HD0000000847108 cuuser 05/07/10 GS Tech Printer is not working
  HD0000000846997 cuuser 05/07/10 GS Tech RE: New Hire
  HD0000000847030 cuuser 05/07/10 GS Tech Test Group
  HD0000000846761 cuuser 05/06/10 GS Tech David's PC
  HD0000000846594 cuuser 05/06/10 GS Tech Profile for Linda
  HD0000000846418 cuuser 05/05/10 GS Tech Do you have a current copy of Visio?
  HD0000000846386 cuuser 05/05/10 GS Tech PowerFaids error
  HD0000000846390 cuuser 05/05/10 GS Tech RE: PowerFAIDS error
  HD0000000845999 cuuser 05/04/10 GS Tech PowerFaids training database
  HD0000000845441 cuuser 05/03/10 GS Tech Scanned document from Carlos Mattei ([email protected])
  HD0000000844761 cuuser 04/29/10 GS Tech 403 Printer
  HD0000000844678 cuuser 04/29/10 GS Tech Blank Calendars
  HD0000000844809 cuuser 04/29/10 GS Tech GS HP4515 DOS driver problem
  HD0000000844318 cuuser 04/28/10 GS Tech The 403 copier is constantly jamming and is not working. Please help.
  HD0000000844188 cuuser 04/27/10 GS Tech Printer
  HD0000000843606 cuuser 04/26/10 GS Tech 408 Copier/Printer needs toner
  HD0000000843600 cuuser 04/26/10 GS Tech Toner for Ricoh in 408
  HD0000000842938 cuuser 04/23/10 GS Tech Amy's Mouse
  HD0000000842880 cuuser 04/23/10 GS Tech Toner
  HD0000000842627 cuuser 04/22/10 GS Tech Creating new Policies
  HD0000000842570 cuuser 04/22/10 GS Tech I'm disconnected to the H drive. I"ve restarted my computer twice. Please help.
  HD0000000842591 cuuser 04/22/10 GS Tech Laptop
  HD0000000842571 cuuser 04/22/10 GS Tech RE: I'm disconnected to the H drive. I"ve restarted my computer twice. Please help.
  HD0000000842087 cuuser 04/21/10 GS Tech FW: id problem
  HD0000000842076 cuuser 04/21/10 GS Tech Fw: Taking off
  HD0000000842050 cuuser 04/20/10 GS Tech FW: Problem with Outlook 07 for vanessa Karahalios
  HD0000000841953 cuuser 04/20/10 GS Tech RE: Computer names
  HD0000000841198 cuuser 04/19/10 GS Tech Computer issues
  HD0000000841097 cuuser 04/19/10 GS Tech FW: Sick
  HD0000000841219 cuuser 04/19/10 GS Tech Printer
  HD0000000841222 cuuser 04/19/10 GS Tech Problems with outlook
  HD0000000841295 cuuser 04/19/10 GS Tech problem with h: drive folder
  HD0000000840819 cuuser 04/16/10 GS Tech FW: Phone outages
  HD0000000840840 cuuser 04/16/10 GS Tech Log Me In
  HD0000000840781 cuuser 04/16/10 GS Tech New User
  HD0000000840713 cuuser 04/16/10 GS Tech second monitor
  HD0000000840536 cuuser 04/15/10 GS Tech FW: Login issues for Ricoh/eScan
  HD0000000840561 cuuser 04/15/10 GS Tech FW: Login issues for Ricoh/eScan
  HD0000000840443 cuuser 04/15/10 GS Tech FW: computer problems
  HD0000000840652 cuuser 04/15/10 GS Tech GRIDS problem
  HD0000000840533 cuuser 04/15/10 GS Tech Login issues for Ricoh/eScan
  HD0000000840654 cuuser 04/15/10 GS Tech Mouse
  HD0000000840535 cuuser 04/15/10 GS Tech RE: Login issues for Ricoh/eScan
  HD0000000840458 cuuser 04/15/10 GS Tech Test
  HD0000000840102 cuuser 04/14/10 GS Tech 403 Ricoh Copier...
  HD0000000840368 cuuser 04/14/10 GS Tech Copier
  HD0000000840159 cuuser 04/14/10 GS Tech FW: Phone Not Working
  HD0000000840211 cuuser 04/14/10 GS Tech Printer
  HD0000000840160 cuuser 04/14/10 GS Tech RE: 403 Ricoh Copier...
  HD0000000840370 cuuser 04/14/10 GS Tech RE: Copier
  HD0000000840355 cuuser 04/14/10 GS Tech Test
  HD0000000840100 cuuser 04/14/10 GS Tech The toner cartridge in the 403 copier is nearly empty. Also, we have been having trouble scanning to our "G" drive.
  HD0000000840098 cuuser 04/14/10 GS Tech test
  HD0000000840099 cuuser 04/14/10 GS Tech test 2
  HD0000000840020 cuuser 04/13/10 GS Tech Phone problems still persist
  HD0000000839683 cuuser 04/13/10 GS Tech RE:
  HD0000000840013 cuuser 04/13/10 GS Tech RE: Phone Not Working
  HD0000000839913 cuuser 04/13/10 GS Tech RE: Symantec for PowerFaids station
  HD0000000839593 cuuser 04/12/10 GS Tech (no subject)
  HD0000000839573 cuuser 04/12/10 GS Tech Admissions Calendar, Under Linda Johnson
  HD0000000839505 cuuser 04/12/10 GS Tech Color Printing Card Stock Paper
  HD0000000839489 cuuser 04/12/10 GS Tech New computer for 612 front desk
  HD0000000839541 cuuser 04/12/10 GS Tech RE: Color Printing Card Stock Paper
  HD0000000839145 cuuser 04/09/10 GS Tech Computer names
  HD0000000838940 cuuser 04/09/10 GS Tech FW: Computer Screens
  HD0000000839025 cuuser 04/09/10 GS Tech OnBase ID and Password
  HD0000000839038 cuuser 04/09/10 GS Tech RE: OnBase ID and Password
  HD0000000838703 cuuser 04/08/10 GS Tech Computer Screens
  HD0000000838820 cuuser 04/08/10 GS Tech FW: Delivery Status Notification (Failure)
  HD0000000838865 cuuser 04/08/10 GS Tech Logmein
  HD0000000838623 cuuser 04/08/10 GS Tech Printer
  HD0000000838251 cuuser 04/07/10 GS Tech Permissions for the Deans folder
  HD0000000838267 cuuser 04/07/10 GS Tech RE: Phone is Out, 408J
  HD0000000838179 cuuser 04/06/10 GS Tech Cell phone
  HD0000000837890 cuuser 04/06/10 GS Tech FW: Phone is Out, 408J
  HD0000000837960 cuuser 04/06/10 GS Tech Problems with GRIDS
  HD0000000837543 cuuser 04/05/10 GS Tech blue line on copier print jobs
  HD0000000837108 cuuser 04/02/10 GS Tech DOS monitors
  HD0000000837298 cuuser 04/02/10 GS Tech new contact
  HD0000000836823 cuuser 04/01/10 GS Tech FW: PowerFAIDS installation (General Studies)
  HD0000000836862 cuuser 04/01/10 GS Tech VFFE
  HD0000000836645 cuuser 03/31/10 GS Tech E6400 laptop
  HD0000000836407 cuuser 03/31/10 GS Tech FW: FAKE Webmail Upgrade
  HD0000000836722 cuuser 03/31/10 GS Tech RE: E6400 laptop
  HD0000000836724 cuuser 03/31/10 GS Tech RE: E6400 laptop
  HD0000000836408 cuuser 03/31/10 GS Tech RE: FAKE Webmail Upgrade
  HD0000000836060 cuuser 03/30/10 GS Tech Antivirus warning
  HD0000000836066 cuuser 03/30/10 GS Tech Microsoft Outlook freezing up
  HD0000000835466 cuuser 03/29/10 GS Tech 403 Copier
  HD0000000835746 cuuser 03/29/10 GS Tech FW: Toner empty
  HD0000000834999 cuuser 03/26/10 GS Tech AppSum
  HD0000000835012 cuuser 03/26/10 GS Tech Toner
  HD0000000834530 cuuser 03/25/10 GS Tech FW: Phone Line Out
  HD0000000834539 cuuser 03/25/10 GS Tech FW: Phone Line Out
  HD0000000834613 cuuser 03/25/10 GS Tech Logmein
  HD0000000834726 cuuser 03/25/10 GS Tech New User
  HD0000000834548 cuuser 03/25/10 GS Tech RE: Phone Line Out
  HD0000000834517 cuuser 03/25/10 GS Tech RE: gs-amcas
  HD0000000834416 cuuser 03/24/10 GS Tech Laptop
  HD0000000834334 cuuser 03/24/10 GS Tech RE: Laptop
  HD0000000834419 cuuser 03/24/10 GS Tech RE: Laptop
  HD0000000834466 cuuser 03/24/10 GS Tech RE: Laptop
  HD0000000834450 cuuser 03/24/10 GS Tech gs-amcas
  HD0000000834415 cuuser 03/24/10 GS Tech test
  HD0000000833909 cuuser 03/23/10 GS Tech Laptops
  HD0000000833902 cuuser 03/23/10 GS Tech Monitor deployment
  HD0000000833877 cuuser 03/23/10 GS Tech request
  HD0000000833332 cuuser 03/22/10 GS Tech Admission's laptop
  HD0000000833368 cuuser 03/22/10 GS Tech RE: Word 2007?
  HD0000000833282 cuuser 03/22/10 GS Tech Word 2007?
  HD0000000832778 cuuser 03/19/10 GS Tech PB Printer
  HD0000000832739 cuuser 03/19/10 GS Tech RE: Linda's Phone
  HD0000000832784 cuuser 03/19/10 GS Tech RE: PB Printer
  HD0000000832086 cuuser 03/17/10 GS Tech AppSum access
  HD0000000831801 cuuser 03/16/10 GS Tech FW: Adding Karen Sendler to General Studies email
  HD0000000831853 cuuser 03/16/10 GS Tech FW: Bounces
  HD0000000831718 cuuser 03/16/10 GS Tech Linda's Phone
  HD0000000831946 cuuser 03/16/10 GS Tech RE: Bounces
  HD0000000831756 cuuser 03/16/10 GS Tech RE: Linda's Phone
  HD0000000831804 cuuser 03/16/10 GS Tech gs-amcas
  HD0000000831004 cuuser 03/12/10 GS Tech Blue Line
  HD0000000831134 cuuser 03/12/10 GS Tech Copier
  HD0000000831079 cuuser 03/12/10 GS Tech RE: Blue Line
  HD0000000831088 cuuser 03/12/10 GS Tech RE: Blue Line
  HD0000000831117 cuuser 03/12/10 GS Tech RE: Emailing in Word
  HD0000000831115 cuuser 03/12/10 GS Tech Re: Emailing in Word
  HD0000000830645 cuuser 03/11/10 GS Tech DNS Application for GS printer
  HD0000000830553 cuuser 03/11/10 GS Tech FW: Delivery Status Notification (Failure)
  HD0000000830592 cuuser 03/11/10 GS Tech FW: Delivery Status Notification (Failure)
  HD0000000830602 cuuser 03/11/10 GS Tech FW: HP LaserJet P4015 Printer in 701 Lewisohn
  HD0000000830573 cuuser 03/11/10 GS Tech RE: Delivery Status Notification (Failure)
  HD0000000830638 cuuser 03/11/10 GS Tech RE: Tech in Rm 612 for Friday morning--9am
  HD0000000830654 cuuser 03/11/10 GS Tech RE: Tech in Rm 612 for Friday morning--9am
  HD0000000830662 cuuser 03/11/10 GS Tech RE: Tech in Rm 612 for Friday morning--9am
  HD0000000830723 cuuser 03/11/10 GS Tech RE: Tech in Rm 612 for Friday morning--9am
  HD0000000830708 cuuser 03/11/10 GS Tech RE: projector/laptop
  HD0000000830758 cuuser 03/11/10 GS Tech RE: projector/laptop
  HD0000000830780 cuuser 03/11/10 GS Tech RE: projector/laptop
  HD0000000830679 cuuser 03/11/10 GS Tech Re: projector/laptop
  HD0000000830629 cuuser 03/11/10 GS Tech Tech in Rm 612 for Friday morning--9am
  HD0000000830292 cm2339 03/10/10 GS Tech Outlook 2007 upgrade
  HD0000000828872 la25 03/04/10 GS Tech GS Tech - Printer issue
  HD0000000777880 jk2989 09/09/09 GS Tech 206 Lewison
Total # of Remedy Tickets:         566
*Includes counts of every action taken on ticket at distinct times