SAS Output

# of Ticket Touches by GS_Tech

By Touch Type

01Apr2012 through 30Apr2012

2012	Ticket Touches by GS_Tech*
2012	# of Tickets	% of Total
Touch Type	1,290	100.0
Open Ticket Assigned to Group	1,290	100.0
Total	1,290	100.0

*Includes counts of every action taken on ticket at distinct times