# of Ticket Touches by GS_Tech
By Touch Type
01Dec2011 through 31Dec2011

2011 Ticket Touches by GS_Tech*
# of Tickets % of Total
Touch Type 1,299 99.9
Open Ticket Assigned to Group
Viewed/Modified 1 0.1
Total 1,300 100.0

*Includes counts of every action taken on ticket at distinct times