| Unique Tickets Touched by or Assigned to GS_Tech |
| By Category Levels |
| 01Apr2011 through 30Apr2011 |
| Category | # of Tickets |
% of Tickets |
|---|---|---|
| Employee Setup/Termination | 4 | 0.4% |
| Hardware | 66 | 6.0% |
| Network Connectivity | 3 | 0.3% |
| Other Information | 4 | 0.4% |
| Security | 6 | 0.5% |
| Server-Side Services | 25 | 2.3% |
| Software | 105 | 9.5% |
| Temp | 892 | 80.7% |
| 1,105 | 100.0% |