| # of Ticket Touches by GS_Tech |
| By Touch Type |
| 01Apr2011 through 30Apr2011 |
| 2011 | Ticket Touches by GS_Tech* | |
|---|---|---|
| # of Tickets | % of Total | |
| Touch Type | 10 | 0.9 |
| Submitted | ||
| Closed | 51 | 4.6 |
| Open Ticket Assigned to Group | 971 | 86.7 |
| Viewed/Modified | 88 | 7.9 |
| Total | 1,120 | 100.0 |
| *Includes counts of every action taken on ticket at distinct times |