Tickets Worked on by GS_Tech
By Summary
01Oct2010 through 31Oct2010

2010 Ticket Touches by GS_Tech*
# of Tickets % of Total
Summary 11 1.6
RE: Phones not ringing
RE: Laptop 10 1.5
Laptop 9 1.3
Printer 6 0.9
New User 5 0.7
RE: Exchange groups 4 0.6
RE: Phone Problem 4 0.6
RE: Phone not working 4 0.6
RE: Tech in Rm 612 for Friday morning--9am 4 0.6
GS Tech - Phone issue 4 0.6
(no subject) 3 0.4
FW: CDW-G Quote Request 3 0.4
FW: Delivery Status Notification (Failure) 3 0.4
Mail Lists 3 0.4
RE: projector/laptop 3 0.4
RE: uni programmed into copier/printer 3 0.4
GS Tech - Printer issue 3 0.4
403 Copier 2 0.3
Add printer 2 0.3
Baer Room Calendar 2 0.3
Cathy's PC 2 0.3
Copier 2 0.3
FW: Ana Maria and Kay's new offices 2 0.3
FW: CDW-G Order Confirmation 2 0.3
FW: GSSC Listserv 2 0.3
FW: Login issues for Ricoh/eScan 2 0.3
FW: New Hire 2 0.3
FW: Phone Line Out 2 0.3
FW: Phone Not Working 2 0.3
FW: Phone not working 2 0.3
GRIDS problem 2 0.3
Grids 2 0.3
Laptop Request 2 0.3
Laptops 2 0.3
Logmein 2 0.3
PB Printer 2 0.3
PBDB 2 0.3
Phone line 2 0.3
RE: 308B space 2 0.3
RE: Ana Maria and Kay's new offices 2 0.3
RE: Ana Maria's phone move 2 0.3
RE: Blue Line 2 0.3
RE: Desk Move 2 0.3
RE: E6400 laptop 2 0.3
RE: Laptop not working 2 0.3
RE: Linda's Phone 2 0.3
RE: OnBase 1 on 1 training 2 0.3
RE: Outlook integration installation 2 0.3
RE: PB Printer 2 0.3
RE: Phone 2 0.3
RE: Regarding the slowness of sending email via PBDB (Access) 2 0.3
RE: Tablet laptop user 2 0.3
RE: gs-amcas 2 0.3
RE: my desk phone 2 0.3
Scanned document from Carlos Mattei ([email protected]) 2 0.3
Test 2 0.3
Toner 2 0.3
gs-amcas 2 0.3
test 2 0.3
206 Lewison 1 0.1
403 Copier Needs fixing... 1 0.1
403 Copier keeps jamming. 1 0.1
403 Printer 1 0.1
403 Printer needs a toner cartridge replacement. 1 0.1
403 Ricoh Copier... 1 0.1
403 computers are ready to be moved. 1 0.1
406 Phone 1 0.1
408 Copier 1 0.1
408 Copier/Printer needs toner 1 0.1
408 Copier/scanner restart 1 0.1
408 Fax Machine not receiving faxes 1 0.1
408 Printer & Copier 1 0.1
408 Printer Toner 1 0.1
408 Printer Tray 1 jamming 1 0.1
408 Printer/Copier Needs Black Toner 1 0.1
408 Scanner 1 0.1
408 Scanner Error Message 1 0.1
408 Scanner unhappy 1 0.1
408 Scanner: Memory Full 1 0.1
408G 1 0.1
612 Calendar 1 0.1
A printer in the GS Lounge is jammed. Thank you. 1 0.1
AP CAR 1 0.1
ASE Drivers 1 0.1
Access to SIS 1 0.1
Accessing GS AMCAS from home 1 0.1
Acrobat Reader error 1 0.1
Adm. cal 1 0.1
Admission's laptop 1 0.1
Admissions Calendar, Under Linda Johnson 1 0.1
Adobe Acrobat 9 Licenses 1 0.1
Advance and RDC 1 0.1
Advance installation 1 0.1
Amy's Mouse 1 0.1
Amy's i phone 1 0.1
Ana Maria and Kay's new offices 1 0.1
Ana Maria's phone move 1 0.1
Angie's computer 1 0.1
Antivirus warning 1 0.1
Any word on Larry's phone? 1 0.1
Any word on... 1 0.1
App Enabler 1 0.1
AppSum 1 0.1
AppSum & Admission Calendar 1 0.1
AppSum access 1 0.1
ApplyYourself updates 1 0.1
Archiving and G drive 1 0.1
Autoreply 1 0.1
Blackberry Server 1 0.1
Blank Calendars 1 0.1
Blue Line 1 0.1
Blue Streaks - 408 Copier 1 0.1
Borrow the hand truck... 1 0.1
Cathy Li 1 0.1
Cathy's Computer in 408 1 0.1
Cathy's Email 1 0.1
Cell phone 1 0.1
Color Printing Card Stock Paper 1 0.1
Comm Share Disk Full 1 0.1
Communications Laptop 1 0.1
Computer Issues 1 0.1
Computer Problems 1 0.1
Computer Request 1 0.1
Computer Screens 1 0.1
Computer Start-up 1 0.1
Computer Station-urgent 1 0.1
Computer access to scanner 1 0.1
Computer issues 1 0.1
Computer names 1 0.1
Connectivity Issues 1 0.1
Corin's laptop 1 0.1
Coverage for next week 1 0.1
Creating new Policies 1 0.1
Cubicle 3 laptop 1 0.1
Cubicle in 612 1 0.1
DNS Application for GS printer 1 0.1
DOS OnBase Station 1 0.1
DOS monitors 1 0.1
David's PC 1 0.1
Delete user 1 0.1
Denied access to files 1 0.1
Desk Move 1 0.1
Desktop 1 0.1
Desktop access 1 0.1
Details of what's happening to extention 854-0467 1 0.1
Do not have N drive 1 0.1
Do you have a current copy of Visio? 1 0.1
Document retrieval 1 0.1
Dragon Naturally Speaking Software 1 0.1
Dragon VSR 1 0.1
Dual Screens Request 1 0.1
E-Copy 1 0.1
E6400 laptop 1 0.1
Ed. Financing & Operations Calendar 1 0.1
Email forwarding 1 0.1
Emails 1 0.1
Error Message: Saving to the H Drive 1 0.1
Excel 2007 1 0.1
Exchange groups 1 0.1
External Disk Drive 1 0.1
Extra Licenses 1 0.1
Extra microphone for the conf. room 1 0.1
FTP Client? 1 0.1
FW: ACTION REQUIRED: FFE and APCAR Reinstallation 1 0.1
FW: AT&T TeleConference Reservationless Registration Confirmation - HOST Copy (Folder ID: 944282305) 1 0.1
FW: Access to SIS 1 0.1
FW: Adding Karen Sendler to General Studies email 1 0.1
FW: Alias 1 0.1
FW: Asst. Dean search 1 0.1
FW: Blackberry trackball replacement 1 0.1
FW: Bounces 1 0.1
FW: Boxes 1 0.1
FW: CV 30 1 0.1
FW: Calendars 1 0.1
FW: Chill water 1 0.1
FW: Committee letters 1 0.1
FW: Computer Screens 1 0.1
FW: Double checking 1 0.1
FW: EW - Wald, Douglas - Essays 1 0.1
FW: EW -- Kam, Lily -- Essays 1 0.1
FW: Ed Fin Technical Issue and Fixes 1 0.1
FW: Exchange groups 1 0.1
FW: FAKE Webmail Upgrade 1 0.1
FW: Furniture 1 0.1
FW: GS DOS Scanning Update 1 0.1
FW: GS FY 11 Forfeits 1 0.1
FW: GS Listserv 1 0.1
FW: GSSC Elections Committee selected 1 0.1
FW: Glenn 1 0.1
FW: Glenn Novarr 1 0.1
FW: GovConnection Shipping Confirmation #46235285 - PO# XABMPJ 1 0.1
FW: GovConnection Shipping Confirmation #46235327 - PO# XABMPH 1 0.1
FW: HP LaserJet P4015 Printer in 701 Lewisohn 1 0.1
FW: I am unable to log into SIS. Please help. Thanks. 1 0.1
FW: InfoMaker errors 1 0.1
FW: Jessica's access to Educational financing 1 0.1
FW: Lap top for Global scholars 1 0.1
FW: Meeting Request 1 0.1
FW: Microsoft Project Install 1 0.1
FW: Monitor stands 1 0.1
FW: Online Equipment Service Request - WSR17346059 1 0.1
FW: Phone 1 0.1
FW: Phone is Out, 408J 1 0.1
FW: Phone outages 1 0.1
FW: PowerFAIDS installation (General Studies) 1 0.1
FW: Printer 1 0.1
FW: Problem with Outlook 07 for vanessa Karahalios 1 0.1
FW: Question about GSSC listserv 1 0.1
FW: Regarding the slowness of sending email via PBDB (Access) 1 0.1
FW: Report Server PowerFAIDS access 1 0.1
FW: Scanning/Log In issue 1 0.1
FW: Senior Mailing List 1 0.1
FW: Sick 1 0.1
FW: Skip's Training 1 0.1
FW: Spam Report! 1 0.1
FW: The toner cartridge on the 403 copier is almost empty. Please replenish as soon as possible. Thank you. 1 0.1
FW: Toner empty 1 0.1
FW: Virus Detected 1 0.1
FW: Workstation for Jon Sobel 1 0.1
FW: Your Columbia ID is ready to pick up. 1 0.1
FW: computer problems 1 0.1
FW: id problem 1 0.1
FW: shpine account 1 0.1
FW: your message 1 0.1
Fax Machine 1 0.1
Front Desk Computers 1 0.1
Fujitsu Scanner 1 0.1
Fw: Taking off 1 0.1
Fwd: Blackberry Service 1 0.1
G: 1 0.1
GRIDS 1 0.1
GS AMCAS 1 0.1
GS AMCAS email 1 0.1
GS AMCAS setup 1 0.1
GS HP4515 DOS driver problem 1 0.1
GS Shared Drive 1 0.1
GSSC Listserv 1 0.1
GSSC email 1 0.1
Giftsum ODBC connection 1 0.1
Global Scholars 1 0.1
Global Scholarship Students 1 0.1
Global scholars laptop 1 0.1
H Drive Down 1 0.1
H drive access from out of the office 1 0.1
H drive space 1 0.1
I am unable to log into SIS. Please help. Thanks. 1 0.1
I'm disconnected to the H drive. I"ve restarted my computer twice. Please help. 1 0.1
IMAP 1 0.1
IMAP problem 1 0.1
IMAP problems 1 0.1
IPHONE SERVICE 1 0.1
Infomaker settings 1 0.1
Internet Access Device 1 0.1
Internet Really Slow 1 0.1
Java 6 1 0.1
Jeanice Roberts 1 0.1
Jet 4.0 SP8 1 0.1
Junk Mail Folder Issues 1 0.1
Kay and Amy 1 0.1
Kay's computer 1 0.1
Label Printer 1 0.1
Lap top for Global scholars 1 0.1
Laptop and Table for New Work-Study Student 1 0.1
Laptop for Monday's Orientation Presentation 1 0.1
Laptop for next Monday's Orientation 1 0.1
Laptop needed for tomorrow 1 0.1
Larry Johnson 1 0.1
Lewisohnfixit 1 0.1
Linda's Phone 1 0.1
List serve for GS EDM Project 1 0.1
Listserv access 1 0.1
Loaner laptops 1 0.1
Location of DSN_Examples database 1 0.1
Log Me In 1 0.1
Log-in for Laptop 1 0.1
LogMeIn 1 0.1
Login issues for Ricoh/eScan 1 0.1
Logmein Invoice 1 0.1
MS Visio License 1 0.1
Marian 1 0.1
Maryann's Outlook 1 0.1
Microsoft Office 2007 1 0.1
Microsoft Outlook freezing up 1 0.1
Microsoft Project Install 1 0.1
Monitor 1 0.1
Monitor acting odd 1 0.1
Monitor deployment 1 0.1
Monitor stands are here 1 0.1
Monitors for home reading 1 0.1
Mouse 1 0.1
Mouse in the Baer Room 1 0.1
Moving postbac printer 1 0.1
My computer 1 0.1
My computer is slow 1 0.1
My fax 1 0.1
N drive and DOS folders move 1 0.1
New Calendar Request 1 0.1
New Hire 1 0.1
New IPhone 1 0.1
New Microsoft Office 1 0.1
New Monitors for DOS 1 0.1
New Personal Laptop 1 0.1
New computer for 612 front desk 1 0.1
No signal on left side screen 1 0.1
Office 2010 1 0.1
Office Shared Calendar request 1 0.1
On Base 1 0.1
OnBase Gone? 1 0.1
OnBase ID and Password 1 0.1
OnBase and Outlook 2007 1 0.1
OnBase connection error 1 0.1
OnBase installation on new image 1 0.1
OnBase setup for SKip 1 0.1
Our copier is printing with a band of streaks on the bottom of the pages. Please help. 1 0.1
Our printer is not working. There is no power, and we've checked the power cords. Please help. 1 0.1
Out of order phone update 1 0.1
Outlook 1 0.1
Outlook 2007 upgrade 1 0.1
Outlook calendars 1 0.1
Outlook integration installation 1 0.1
Outlook problem 1 0.1
Outlook sharing 1 0.1
Permissions for the Deans folder 1 0.1
Phone Out of Order 1 0.1
Phone Problem 1 0.1
Phone line 854-5107 1 0.1
Phone not working 1 0.1
Phone out of order 1 0.1
Phone problems still persist 1 0.1
Phones are not ringing 1 0.1
Phones not ringing 1 0.1
Pop-up Window, Symantic 1 0.1
Post Bacc Presentation/Tech Challenges 1 0.1
PowerFAIDS 1 0.1
PowerFAIDS 15.3 Install (Update) 1 0.1
PowerFaids Mandatory Update 1 0.1
PowerFaids Update 15.3a 1 0.1
PowerFaids error 1 0.1
PowerFaids training database 1 0.1
Powerfaids Install 1 0.1
Printer 308C not working 1 0.1
Printer Problems... 1 0.1
Printer in the ARC 1 0.1
Printer is not working 1 0.1
Printer issues 1 0.1
Problem in Baer Room--4 PM APS 1 0.1
Problem opening up PDF's in a web browser 1 0.1
Problems with GRIDS 1 0.1
Problems with laptops in Lerner hall 1 0.1
Problems with outlook 1 0.1
Profile for Linda 1 0.1
Projector power cord missing 1 0.1
RDC list 1 0.1
RE: 1 0.1
RE: 403 Ricoh Copier... 1 0.1
RE: 403 computers are ready to be moved. 1 0.1
RE: 408 Scanner Error Message 1 0.1
RE: 408G Painting 1 0.1
RE: AAMCAS Question 1 0.1
RE: Access to Dean Awns' calendar 1 0.1
RE: Admissions Calendar 1 0.1
RE: Advance installation 1 0.1
RE: Alias 1 0.1
RE: Amy's Outlook Exploded! 1 0.1
RE: Amy's computer 1 0.1
RE: Anti malware 1 0.1
RE: Borrow the hand truck... 1 0.1
RE: Bounces 1 0.1
RE: CASE ND000000861112/MAC 1245/Mattei 1 0.1
RE: Calendars 1 0.1
RE: Color Printing Card Stock Paper 1 0.1
RE: Committee letters 1 0.1
RE: Computer Start-up 1 0.1
RE: Computer names 1 0.1
RE: Copier 1 0.1
RE: Coverage for next week 1 0.1
RE: Dean Awn's Calendar 1 0.1
RE: Delivery Status Notification (Failure) 1 0.1
RE: Distribution List. 1 0.1
RE: Emailing in Word 1 0.1
RE: FAKE Webmail Upgrade 1 0.1
RE: Fax Machine 1 0.1
RE: Fax Machine is currently out of order - 11/02 1 0.1
RE: Fwd: Data Base Error Code 334409 1 0.1
RE: GRIDS 1 0.1
RE: GS AMCAS email 1 0.1
RE: GS Scanner PC 1 0.1
RE: Giftsum ODBC connection 1 0.1
RE: Global Scholarship Students 1 0.1
RE: Grids 1 0.1
RE: I'm disconnected to the H drive. I"ve restarted my computer twice. Please help. 1 0.1
RE: Keyboard 1 0.1
RE: Label Printer 1 0.1
RE: Lap top for Global scholars 1 0.1
RE: Laptop Access 1 0.1
RE: Linda's PC 1 0.1
RE: LogMeIn 1 0.1
RE: LogMeIn Account Notification - Login failed 1 0.1
RE: Login issues for Ricoh/eScan 1 0.1
RE: MS Exchange Email Questions 1 0.1
RE: Microsoft Office 2007 for XP 1 0.1
RE: Microsoft Project Install 1 0.1
RE: Monitor stands 1 0.1
RE: Monitors for GS 1 0.1
RE: Moving computers and other things 1 0.1
RE: Moving computers to desk mount 1 0.1
RE: Moving postbac printer 1 0.1
RE: N drive and DOS folders move 1 0.1
RE: New Hire 1 0.1
RE: New Microsoft Office 1 0.1
RE: New User 1 0.1
RE: ONbase password 1 0.1
RE: On Base 1 0.1
RE: OnBase ID and Password 1 0.1
RE: OnBase Outlook integration 1 0.1
RE: OnBase installation on Skip's machine 1 0.1
RE: OnBase installation on new image 1 0.1
RE: Outlook 1 0.1
RE: Outlook Setup 1 0.1
RE: PBDB problems 1 0.1
RE: PDF Reader 1 0.1
RE: Peter's phone mail 1 0.1
RE: Phone Line Out 1 0.1
RE: Phone Not Working 1 0.1
RE: Phone is Out, 408J 1 0.1
RE: Phone is not ringing 1 0.1
RE: Phones 1 0.1
RE: PowerFAIDS error 1 0.1
RE: PowerFAIDS related questions 1 0.1
RE: Printer 1 0.1
RE: Problem in Baer Room--4 PM APS 1 0.1
RE: Problem logging in remotely through VPN map to access H drive 1 0.1
RE: Problem opening up PDF's in a web browser 1 0.1
RE: Problem with one of my screens 1 0.1
RE: Request 1 0.1
RE: Ricoh...not so suave... 1 0.1
RE: Ruth's Phone Line 1 0.1
RE: SIS 1 0.1
RE: SIS password 1 0.1
RE: SQL Advantage 1 0.1
RE: Scanned document from Carlos Mattei ([email protected]) 1 0.1
RE: Scanner 1 0.1
RE: Senior Mailing List 1 0.1
RE: Swapping out CPU's 1 0.1
RE: Symantec for PowerFaids station 1 0.1
RE: Thank You 1 0.1
RE: Toner - 408 Copier 1 0.1
RE: Toner Change 1 0.1
RE: Trouble connecting to GiftSum 1 0.1
RE: Unable to login 1 0.1
RE: User not showing up on Global Address Book 1 0.1
RE: Voicemail setup? 1 0.1
RE: Wireless mouse in 408 Baer Room is not working. Phil is conducting an APS today at 4:30. Please help. Thanks. 1 0.1
RE: Word 2007? 1 0.1
RE: Your Columbia ID is ready to pick up. 1 0.1
RE: access to 1 0.1
RE: adobe PDF print driver 1 0.1
RE: email addresses for GSSC listservs 1 0.1
RE: error message 1 0.1
RE: more phone problems 1 0.1
RE: mouse 1 0.1
RE: mousepad request 1 0.1
RE: phone not working 1 0.1
RE: this is truly crazy 1 0.1
RE: what time is good this morning? 1 0.1
RE: wireless 1 0.1
Re: Computer Move 1 0.1
Re: Computer power cord 1 0.1
Re: Emailing in Word 1 0.1
Re: Phone not working 1 0.1
Re: The mouse in the Baer Room still not working... 1 0.1
Re: printing 1 0.1
Re: projector/laptop 1 0.1
Re: training for AskOnline 1 0.1
Red Light on Fax 1 0.1
Remedy 1 0.1
Remote connection to your PC 1 0.1
Request for GRIDS report modification 1 0.1
Request for MS Office 2003 1 0.1
Revised: Laptop and Table for New Work-Study Student 1 0.1
Ruth's Monitor Arm 1 0.1
SAT scoring software 1 0.1
SIS 1 0.1
SIS Functionality 1 0.1
SIS password 1 0.1
Scanner Computer Error Message 1 0.1
Scanner/Copier 408 and Password 1 0.1
Scanning/Log In issue 1 0.1
Scott is having trouble printing to letterhead on the printer. He is printing using the correct settings, but he is still havi 1 0.1
Scott's email is not working. Can someone please help him ASAP? Thanks. 1 0.1
Scott's printing problem 1 0.1
Senior Mailing List 1 0.1
Software issues -- Skip 1 0.1
Speakers 1 0.1
Staples in 408 copier? 1 0.1
Status of the remedy ticket 1 0.1
Student Summary Report 1 0.1
Task Status Report: 308 Phones 1 0.1
Tech in Rm 612 for Friday morning--9am 1 0.1
Tech needed to begin scanning 1 0.1
Temp laptop 1 0.1
Temp user 1 0.1
Test Group 1 0.1
Thank you 1 0.1
The 403 copier is constantly jamming and is not working. Please help. 1 0.1
The 403 copier needs a toner cartridge replacement. There is a warning message flashing. Thank you. 1 0.1
The Phone Problem for extention 40467 still exists 1 0.1
The mouse in the Baer Room still not working... 1 0.1
The toner cartridge in the 403 copier is nearly empty. Also, we have been having trouble scanning to our "G" drive. 1 0.1
Toner - 408 Copier 1 0.1
Toner cartridge in 403 copier 1 0.1
Toner cartridge in 403 copier is flashing "Almost Empty". Thanks. 1 0.1
Toner for Ricoh in 408 1 0.1
Toner is low in the 403 copier. Thanks. 1 0.1
Toner request 1 0.1
Tuesday's APS 1 0.1
Two things 1 0.1
Unable to login 1 0.1
User not showing up on Global Address Book 1 0.1
User rights 1 0.1
VFFE 1 0.1
VPN/wireless 1 0.1
Victoria Rosner's calendar 1 0.1
Victoria's Calendar 1 0.1
We are having problems printing to the printer and the copier. Please help. Thank you. 1 0.1
Webcams are here 1 0.1
Wireless mouse in 408 Baer Room is not working. Phil is conducting an APS today at 4:30. Please help. Thanks. 1 0.1
Wireless outside the office 1 0.1
Wireless problem 1 0.1
Word 2007? 1 0.1
Workstation for Jon Sobel 1 0.1
adobe print driver 1 0.1
blue line on copier print jobs 1 0.1
computer problems 1 0.1
dangling wires 1 0.1
dirvers for David's infomaker 1 0.1
docx documents 1 0.1
e-copy is not working 1 0.1
eCopy keypad 1 0.1
email addresses for GSSC listservs 1 0.1
email on behalf of Peter Awn 1 0.1
emails for temps 1 0.1
grids 1 0.1
gs operations 1 0.1
i phone needs new password 1 0.1
imap problem 1 0.1
install adobe reader 8 or 9 1 0.1
laptop 1 0.1
laptop needed 1 0.1
matthew's office 1 0.1
more phone problems 1 0.1
mouse 1 0.1
mousepad request 1 0.1
my desk phone 1 0.1
my phone is dead 1 0.1
new contact 1 0.1
new user 1 0.1
onbase install 1 0.1
pain alleviation 1 0.1
pf update 1 0.1
phone not working 1 0.1
printing problem 1 0.1
printing problems 1 0.1
problem with h: drive folder 1 0.1
request 1 0.1
request for scanner hookup 1 0.1
scanning problem 1 0.1
scanning to apcar 1 0.1
second monitor 1 0.1
test 2 1 0.1
this is truly crazy 1 0.1
toys have arrived! 1 0.1
two things 1 0.1
uni programmed into copier/printer 1 0.1
Alpha - Permissions, Shared Drive or Access Issue 1 0.1
Cyrus - Create/Update Mailing List 1 0.1
User request 1 0.1
Total 684 100.0