| # of Ticket Touches by GS_Tech |
| By Touch Type |
| 01Jun2010 through 30Jun2010 |
| 2010 | Ticket Touches by GS_Tech* | |
|---|---|---|
| # of Tickets | % of Total | |
| Touch Type | 3 | 0.7 |
| Submitted | ||
| Closed | 21 | 4.9 |
| Open Ticket Assigned to Group | 335 | 78.5 |
| Viewed/Modified | 68 | 15.9 |
| Total | 427 | 100.0 |
| *Includes counts of every action taken on ticket at distinct times |