Unique Tickets Touched by or Assigned to GSAPP
01Apr2010 through 30Apr2010

Submitter Role Case ID UNI Date
Submitted
Assigned-to-Group Ticket
Summary
GSAPP HD0000000845190 jr1058 04/30/10 GSAPP Make sure a machine is ready for Malwina to use when she starts on Monday
  HD0000000840919 jr1058 04/16/10 GSAPP Prep new HP Touchsmart 9100
  HD0000000840746 jr1058 04/16/10 GSAPP Reclaim 2 PCs from RED office in Buell and deploy 2 to 200 S Fayerweather
  HD0000000840920 jr1058 04/16/10 GSAPP Machine for Skype test
  HD0000000838014 lh2483 04/06/10 GSAPP Windows 7 upgrade
  HD0000000838005 bp2171 04/06/10 GSAPP Upgrade his laptop to Windows 7
  HD0000000837523 jr1058 04/05/10 GSAPP deploy color toner to HP lab
  HD0000000837514 jr1058 04/05/10 GSAPP Prep Laptop for the Dean
  HD0000000837517 jr1058 04/05/10 GSAPP Preppare new laptop for Lance Freeman
  HD0000000837527 lb663 04/05/10 GSAPP Getting a message that she is out of disk space
  HD0000000837651 jr1058 04/05/10 GSAPP Scroll not working within AutoCAD on the OPS 2 machines
  HD0000000835619 gjb2011 03/29/10 GSAPP Upgrade to CS 4
  HD0000000833644 asd3 03/23/10 GSAPP Andrew needs a coipy of cs4 for windows and the serial so he can install it at home
  HD0000000833251 jr180 03/22/10 GSAPP Symantec Anti-Virus needs to be unamnaged
  HD0000000833210 asd3 03/22/10 GSAPP Issues connecting to his printer, using his external USB modem and Desktop USB wireless adapter.
  HD0000000823212 rt2376 02/10/10 GSAPP Test, please ignore
  HD0000000822079 rt2376 02/05/10 GSAPP Testing, please ignore
Total # of Remedy Tickets:          17
*Includes counts of every action taken on ticket at distinct times