| Unique Tickets Touched by or Assigned to GSAPP |
| By Category Levels |
| 01May2011 through 31May2011 |
| Category | # of Tickets |
% of Tickets |
|---|---|---|
| Hardware | 4 | 12.5% |
| Network Connectivity | 2 | 6.3% |
| Other Information | 18 | 56.3% |
| Server-Side Services | 1 | 3.1% |
| Software | 3 | 9.4% |
| Temp | 4 | 12.5% |
| 32 | 100.0% |