Summary of Tickets Worked on by GSAPP
By Individual and Action
01Jul2010 to 31Jul2010

  Remedy Tickets
Tickets Closed
Unique Tickets
Worked On
# of Touches
Individual 1 1 1
Gsapp User
Gsapp User2 0 2 2
Total 1 3 3

Unique Tickets Worked on is per Individual so the totals May Exceed
Unique Tickets by Group since > 1 person can work on a ticket