# of Ticket Touches by GSAPP
By Touch Type
01Jul2010 through 31Jul2010
2010
Ticket Touches by GSAPP*
# of Tickets
% of Total
Touch Type
1
2.9
Closed
Open Ticket Assigned to Group
32
91.4
Viewed/Modified
2
5.7
Total
35
100.0
*Includes counts of every action taken on ticket at distinct times