| # of Ticket Touches by GSAPP |
| By Touch Type |
| 01Jun2010 through 30Jun2010 |
| 2010 | Ticket Touches by GSAPP* | |
|---|---|---|
| # of Tickets | % of Total | |
| Touch Type | 2 | 5.0 |
| Submitted | ||
| Closed | 7 | 17.5 |
| Open Ticket Assigned to Group | 27 | 67.5 |
| Viewed/Modified | 4 | 10.0 |
| Total | 40 | 100.0 |
| *Includes counts of every action taken on ticket at distinct times |