| # of Ticket Touches by GSAPP |
| By Touch Type |
| 01Apr2010 through 30Apr2010 |
| 2010 | Ticket Touches by GSAPP* | |
|---|---|---|
| # of Tickets | % of Total | |
| Touch Type | 11 | 18.0 |
| Submitted | ||
| Closed | 9 | 14.8 |
| Open Ticket Assigned to Group | 17 | 27.9 |
| Viewed/Modified | 24 | 39.3 |
| Total | 61 | 100.0 |
| *Includes counts of every action taken on ticket at distinct times |