Summary of Tickets Worked on by GSAPP
By Individual and Action
01Mar2010 to 17Mar2010

  Remedy Tickets
Unique Tickets
Worked On
# of Touches
Individual 2 5
Gsapp User
Gsapp User2 2 4
Gsapp User4 1 2
Total 5 11

Unique Tickets Worked on is per Individual so the totals May Exceed
Unique Tickets by Group since > 1 person can work on a ticket