Unique Tickets Touched by GSAPP
01Apr2010 through 30Apr2010

Closer Role Case ID UNI Date
Submitted		 Assigned-to-Group Ticket
Summary
GSAPP HD0000000838014 lh2483 04/06/10 GSAPP Windows 7 upgrade
  HD0000000838005 bp2171 04/06/10 GSAPP Upgrade his laptop to Windows 7
  HD0000000837527 lb663 04/05/10 GSAPP Getting a message that she is out of disk space
  HD0000000837651 jr1058 04/05/10 GSAPP Scroll not working within AutoCAD on the OPS 2 machines
  HD0000000833210 asd3 03/22/10 GSAPP Issues connecting to his printer, using his external USB modem and Desktop USB wireless adapter.
  HD0000000832649 bg2126 03/18/10 GSAPP GSAPP - Request for - 202 Fayw
  HD0000000828196 jr1058 03/02/10 GSAPP GSAPP - Generic User Request
  HD0000000825710 aw2378 02/19/10 GSAPP GSAPP - Generic User Request
  HD0000000823212 rt2376 02/10/10 GSAPP Test, please ignore
Total # of Remedy Tickets:           9
*Includes counts of every action taken on ticket at distinct times