Unique Tickets Touched by Courseworks
01Mar2007 through 28Mar2007

Submitter Role Case ID Date
Submitted
Assigned-to-Group Ticket
Summary
Phone Tech HD0000000420435 03/27/07 Cellular Services user is having problems with treo
  HD0000000419891 03/26/07 Cellular Services User would like to know how to change th...
  HD0000000420072 03/26/07 Cellular Services Treo good link)user is ota delete user.....
  HD0000000419875 03/26/07 Cellular Services Treo not working
  HD0000000419307 03/22/07 Cellular Services Treo is malfunctioning.
  HD0000000419071 03/22/07 Cellular Services User lr491 called on behalf. University...
  HD0000000419007 03/22/07 Cellular Services Treo 650 battery needs to be replaced
  HD0000000419308 03/22/07 Cellular Services Treo freezes up.
  HD0000000419123 03/22/07 Cellular Services User called again to speak to someone in...
  HD0000000418808 03/21/07 CTS Design Moving cell phone number to blackberry device
  HD0000000418447 03/21/07 Cellular Services Blackberry is not syncing with Outlook. ...
  HD0000000418555 03/21/07 CTS Design Blackberry problem
  HD0000000418497 03/21/07 Cellular Services University issued Blackberry 7250 (646) ...
  HD0000000418490 03/21/07 Cellular Services treo has problems with expansion card..u...
  HD0000000418349 03/20/07 HS Departments User is not able to Sync his Treo
  HD0000000418314 03/20/07 Cellular Services Mac #6803: Upgrade old Blackberry
  HD0000000417991 03/20/07 Cellular Services Needs GoodLink installed
  HD0000000418392 03/20/07 Cellular Services after he receives emails on BB --emails do not show on his Outlook.
  HD0000000418113 03/20/07 Cellular Services Install New Hardware
  HD0000000417451 03/19/07 Cellular Services Blackberry (verizon ) no e-mails or inte...
  HD0000000417764 03/19/07 Cellular Services User states treo is not sending or recie...
  HD0000000417637 03/19/07 CTS Design User's Treo 700p's vibrate function does...
  HD0000000417495 03/19/07 AcIS/AIS Helpdesk DST-related problems
  HD0000000417472 03/19/07 Cellular Services Has a Blackberry 7750 problem (does not ...
  HD0000000417335 03/17/07 Cellular Services Treo problems
  HD0000000417099 03/16/07 Cellular Services University issued Cingular Treo 650 (917...
  HD0000000417051 03/16/07 Cellular Services User states the Blackberry is not reciev...
  HD0000000417061 03/16/07 CTS Design User would like emergency replacement fo...
  HD0000000416654 03/15/07 Cellular Services Treo not working
  HD0000000416863 03/15/07 Cellular Services User has issue with blackberry (as per g...
  HD0000000416292 03/14/07 Cellular Services Treo is no longer charging or syncing. ...
  HD0000000416421 03/14/07 Cellular Services DST-related problems
  HD0000000416240 03/14/07 CTS Design MAC 6787, New Cingular Treo for Gail Hoffman
  HD0000000416463 03/14/07 Cellular Services TREO issues
  HD0000000416431 03/14/07 Cellular Services User called to change appointment with S...
  HD0000000416434 03/14/07 Cellular Services User has lost 1 hr on blackberry after r...
  HD0000000416214 03/14/07 Cellular Services uni user states they are not recieving m...
  HD0000000416097 03/13/07 Cellular Services TREO 650 issues
  HD0000000416103 03/13/07 CTS Design MAC 6913, replace unit under warranty
  HD0000000416038 03/13/07 Cellular Services DST-related problems
  HD0000000416112 03/13/07 AcIS/AIS Helpdesk Need TREO set up so that his columbia email comes to his phone.
  HD0000000415445 03/12/07 CTS Design Application does not run/terminates
  HD0000000415672 03/12/07 Cellular Services Backup Blackberry
  HD0000000415494 03/12/07 Cellular Services Goodlink Update
  HD0000000415513 03/12/07 Cellular Services Not able to sync
  HD0000000415536 03/12/07 Cellular Services Not functional - keeps recycling
  HD0000000415347 03/12/07 Cellular Services Treo 700P time has not updated properly
  HD0000000415419 03/12/07 Cellular Services treo.... User states her treo is an hou...
  HD0000000415224 03/10/07 Cellular Services I checked and rechecked with CUIT about ...
  HD0000000414916 03/09/07 Cellular Services BlackBerry dst configuration
  HD0000000414920 03/09/07 Cellular Services Blackberry not downloading DST patch
  HD0000000414960 03/09/07 Cellular Services DST-related problems
  HD0000000415096 03/09/07 Cellular Services DST-related problems
  HD0000000415101 03/09/07 Cellular Services Goodlink update
  HD0000000414845 03/09/07 Cellular Services Treo not receiving email via Goodlink
  HD0000000415158 03/09/07 Cellular Services Treo/Outlook problem
  HD0000000415141 03/09/07 Cellular Services University issued Verizon Treo 650. Tel...
  HD0000000414537 03/08/07 CTS Design https://www1.ocs.columbia.edu/ttweb does...
  HD0000000414629 03/08/07 Cellular Services This is the the contact person (tech)tod...
  HD0000000414507 03/08/07 Cellular Services User unable to synce treo...verizon ...9...
  HD0000000413813 03/06/07 Cellular Services Called and left voicemail for user to ge...
  HD0000000413773 03/06/07 Cellular Services Treo DST patch problem
  HD0000000413670 03/06/07 Cellular Services Treo is malfunctioning.
  HD0000000413543 03/06/07 Cellular Services User emailed ocs-design at approx 11am r...
  HD0000000412837 03/05/07 Cellular Services DST problem
  HD0000000412767 03/05/07 AcIS/AIS Helpdesk No access to Remedy
  HD0000000413072 03/05/07 Cellular Services Questions about synching a TREO
  HD0000000413133 03/05/07 Cellular Services User needs help synching her treo to the pc.
  HD0000000411990 03/02/07 Cellular Services 8700 blackberry - 646-512-0293 - Cingula...
  HD0000000412166 03/02/07 Cellular Services Treo Issue
  HD0000000411508 03/01/07 Cellular Services Mac #6685 IT Audit Director needs help with settin...
  HD0000000410967 03/01/07 AIS Malts User getting emails from system adm saying exceeded quota in Outlook
  HD0000000409747 02/27/07 CTS Design MAC 6608- As of last night my Treo 700p is no long...
  HD0000000407933 02/21/07 CTS Design Blackberry contact info is not in sync - Verizon - 917-715-7871
  HD0000000405214 02/14/07 CTS Design OPEN/CLOSE MAC
  HD0000000401435 02/02/07 Cellular Services University issued Cingular Treo 650. (9...
  HD0000000385198 12/19/06 CTS Design Trouble - Customer can hear callers but not speak
  HD0000000384871 12/18/06 CTS Design MAC - User has been out (illness)Refer to tick...
  HD0000000373804 11/10/06 CTS Design MAC 6694- Black berry to be setup
Total # of Remedy Tickets:          79
*Includes counts of every action taken on ticket at distinct times