Unique Tickets Touched by Courseworks
01JAN2007 through 31JAN2007

Submitter Role Case ID Date
Submitted
Assigned-to-Group Ticket
Summary
Phone Tech HD0000000399681 01/30/07 Courseworks Errors in courseworks.
  HD0000000399492 01/30/07 Courseworks Not able to access LIB Reserves in courseworks
  HD0000000397755 01/25/07 Courseworks User wanted to verify that user name jjv...
  HD0000000396366 01/23/07 Courseworks Course number ieore4106.001:Intro to ope...
  HD0000000396417 01/23/07 Courseworks Courseworks question
  HD0000000394891 01/20/07 AcIS/AIS Helpdesk User is a professor of UKRN W4069.001. ...
  HD0000000394050 01/18/07 Courseworks Forward email to a group fo students in courseworks.
  HD0000000393348 01/17/07 Courseworks Courseworks Courses not displaying
  HD0000000393304 01/17/07 Courseworks Courseworks Email Display
  HD0000000391959 01/16/07 AcIS/AIS Helpdesk User can log into CUBmail but not Course...
  HD0000000392195 01/16/07 Courseworks User is taking classes thru a consortium.
  HD0000000389420 01/08/07 Courseworks Unable to enter course into Courseworks
  HD0000000388383 01/04/07 Courseworks Please set professor for course
  HD0000000388028 01/03/07 Courseworks Courseworks Courses not displaying
  HD0000000388125 01/03/07 Courseworks Outage: Unplanned Courseworks outage.
  HD0000000388048 01/03/07 Courseworks Outage: Unplanned Courseworks outage.
  HD0000000388071 01/03/07 Courseworks Outage: Unplanned Courseworks outage.
  HD0000000388047 01/03/07 Courseworks Outage: Unplanned Courseworks outage.
Total # of Remedy Tickets:          18
*Includes counts of every action taken on ticket at distinct times