Unique Tickets Touched by Courseworks
01Mar2007 through 28Mar2007

Status Case ID Date
Submitted
Assigned-to-Group Ticket
Summary
Resolved HD0000000419912 03/26/07 Cellular Services MAC 6881: Stolen PDA 914-519-7432
  HD0000000420084 03/26/07 CTS Design OPEN/CLOSE MAC
  HD0000000419615 03/23/07 CTS Design OPEN/CLOSE MAC
  HD0000000419073 03/22/07 CTS Design Trouble - Treo keyboard doesn't work
  HD0000000418447 03/21/07 Cellular Services Blackberry is not syncing with Outlook. ...
  HD0000000418468 03/21/07 Cellular Services Mac #6815: Rental of INTL BB blackberry 347-306-4061
  HD0000000418636 03/21/07 CTS Design Mac #6816: Upgrade/Replace treo and Expedite order
  HD0000000417637 03/19/07 CTS Design User's Treo 700p's vibrate function does...
  HD0000000417429 03/19/07 CTS Design Mac #6765: Change monthly plan and name for 917-514-5035
  HD0000000416255 03/14/07 Cellular Services Treo 750 test unit
  HD0000000416301 03/14/07 CTS Design mac 6735
  HD0000000416103 03/13/07 CTS Design MAC 6913, replace unit under warranty
  HD0000000415784 03/13/07 CTS Design Mac #6717: Replace treo unit
  HD0000000415816 03/13/07 CTS Design Mac #6718: New Treo 680 from Cingular
  HD0000000415075 03/09/07 CTS Design Mac #6690: Replace dead treo
  HD0000000415086 03/09/07 Cellular Services Mac #6693: Transfer Sprint account to CU Sprint acct.
  HD0000000414413 03/08/07 CTS Design Mac #6650: Disconnect treo # 646-784-1376
  HD0000000413616 03/06/07 Cellular Services DST patch for my blackberry.
  HD0000000413024 03/05/07 CTS Design Design - new order
  HD0000000413031 03/05/07 CTS Design MAC 6603, Port 646-872-5184 into new Treo 680
  HD0000000412475 03/02/07 CTS Design OPEN/CLOSE MAC
  HD0000000411268 03/01/07 CTS Design MAC 6571, Install Snappermail
  HD0000000409925 02/27/07 CTS Design User request
  HD0000000410201 02/27/07 CTS Design Mac #6526: Activate Sony Vaio Cingular wwan
  HD0000000405214 02/14/07 CTS Design OPEN/CLOSE MAC
  HD0000000403366 02/08/07 CTS Design OPEN/CLOSE MAC
  HD0000000402478 02/06/07 Cellular Services Mac #6285: Rental of intl BB for Susan
  HD0000000385198 12/19/06 CTS Design Trouble - Customer can hear callers but not speak
Total # of Remedy Tickets:          28
*Includes counts of every action taken on ticket at distinct times