Unique Tickets Touched by Courseworks
01Mar2007 through 28Mar2007

Status Case ID Date
Submitted
Assigned-to-Group Ticket
Summary
Awaiting Customer Info HD0000000420473 03/27/07 Cellular Services MAC 6897, Keypad stuck on Cing BB
  HD0000000420072 03/26/07 Cellular Services Treo good link)user is ota delete user.....
  HD0000000419607 03/23/07 Cellular Services treo700p 917-620-8570
  HD0000000419007 03/22/07 Cellular Services Treo 650 battery needs to be replaced
  HD0000000417991 03/20/07 Cellular Services Needs GoodLink installed
  HD0000000418392 03/20/07 Cellular Services after he receives emails on BB --emails do not show on his Outlook.
  HD0000000417451 03/19/07 Cellular Services Blackberry (verizon ) no e-mails or inte...
  HD0000000417764 03/19/07 Cellular Services User states treo is not sending or recie...
  HD0000000416654 03/15/07 Cellular Services Treo not working
  HD0000000416292 03/14/07 Cellular Services Treo is no longer charging or syncing. ...
  HD0000000415224 03/10/07 Cellular Services I checked and rechecked with CUIT about ...
  HD0000000388243 01/04/07 Cellular Services Mac #5825: Transferr personal wireless card account over to CU account
Total # of Remedy Tickets:          12
*Includes counts of every action taken on ticket at distinct times