Unique Tickets Touched by Courseworks
01Mar2007 through 28Mar2007

Source Case ID Date
Submitted
Assigned-to-Group Ticket
Summary
Internal HD0000000420456 03/27/07 HS Information Commons MAC 6894, Problem sync calendar w/ Motorola Q
  HD0000000420469 03/27/07 CTS Design MAC 6896, Needs Charger for Treo
  HD0000000420473 03/27/07 Cellular Services MAC 6897, Keypad stuck on Cing BB
  HD0000000420709 03/27/07 Cellular Services MAC 6912: Replace Cell 646-645-5330
  HD0000000420217 03/26/07 Cellular Services Cell Billing Inquiry - NO MAC
  HD0000000420150 03/26/07 Cellular Services MAC 6885: Transfer Cell to personal account
  HD0000000420166 03/26/07 Cellular Services MAC 6888: Replace Cell - 917-881-8837
  HD0000000420178 03/26/07 Cellular Services MAC 6890 - Replace Cell - 917-583-3993
  HD0000000420033 03/26/07 Cellular Services Turnoff International Service - No charge, no MAC.
  HD0000000419298 03/22/07 Cellular Services Hi, Here is my original email and the...
  HD0000000419121 03/22/07 Cellular Services MAC 6837, RENTAL TREO FOR SUE _ APR18
  HD0000000419295 03/22/07 Cellular Services MAC 6855. Dr. Melnick's cell ohone needs to be moved to a new dept
  HD0000000419214 03/22/07 Cellular Services Mac #6839: provide cell phone
  HD0000000418093 03/20/07 CTS Design MAC #6789: Provide Cingular wireless card for laptop
  HD0000000417429 03/19/07 CTS Design Mac #6765: Change monthly plan and name for 917-514-5035
  HD0000000417722 03/19/07 CTS Design Mac #6775: Replace Broken Treo
  HD0000000416696 03/15/07 CTS Design MAC 6747, Disconnect # 917-514-7927
  HD0000000416775 03/15/07 Cellular Services MAC 6750: Disconnect 917-836-9804: Put 917-693-6232 on unit
  HD0000000416865 03/15/07 CTS Design MAC 6752, Add Int'l calling plans (World Connect & Discover @ discounted prices)
  HD0000000416488 03/14/07 Cellular Services MAC 6671: Car Charger for 917-693-0859
  HD0000000416490 03/14/07 Cellular Services MAC 6739: Cancel Cells - Move Numbers onto new units
  HD0000000415996 03/13/07 Cellular Services MAC 6724: New Cell for Maribel Matos
  HD0000000415999 03/13/07 Cellular Services MAC 6725: Disconnect Cell 917-841-2312
  HD0000000416001 03/13/07 Cellular Services MAC 6726: New Cell for Scott Osborn
  HD0000000416085 03/13/07 Cellular Services MAC 6731: Replace Cell - 917-576-8759
  HD0000000415334 03/12/07 Cellular Services My Treo 650 rebooted and wiped out all m...
  HD0000000414860 03/09/07 Cellular Services MAC 6654: UK Cell Rental 3/26 - 3/30
  HD0000000414869 03/09/07 Cellular Services MAC 6659: Replace Cell - 917-609-4165
  HD0000000414872 03/09/07 Cellular Services MAC 6662: 2 New Cell phones for Halrme Hospital
  HD0000000414992 03/09/07 CTS Design Mac #6686
  HD0000000414163 03/07/07 Cellular Services MAC 6646: Replace Cell 917-697-3149
  HD0000000413346 03/06/07 CTS Design Mac #6614: New Cing. Treo 680
  HD0000000413669 03/06/07 CTS Design Mac #6620: Upgrade cell to Verizon Treo 700p
  HD0000000413519 03/06/07 CTS Design Mac #6624: Expedite Upgrade cell phone to Verizon Treo 700p
  HD0000000413009 03/05/07 Cellular Services MAC 6600 - Replace Cell Battery - 917-848-3429
  HD0000000413015 03/05/07 Cellular Services MAC 6601: Disconnect Cell - 917-882-0468
  HD0000000413021 03/05/07 Cellular Services MAC 6602: New Cell for Moshe Friedman
  HD0000000413031 03/05/07 CTS Design MAC 6603, Port 646-872-5184 into new Treo 680
  HD0000000413041 03/05/07 CTS Design MAC 6605, Port personal Verizon Number 917-841-2674
  HD0000000413144 03/05/07 CTS Design MAC 6607 - Replace lost Blackberry - 646-808-5299
  HD0000000412083 03/02/07 CTS Design MAC 6583, new Cingular BB 8700c for Michael Elkin
  HD0000000412042 03/02/07 CTS Design Mac #6581: Provide a Cingular PC Card
  HD0000000411259 03/01/07 CTS Design MAC 6570, Replace old unit with Treo 700p
  HD0000000411268 03/01/07 CTS Design MAC 6571, Install Snappermail
  HD0000000411412 03/01/07 CTS Design MAC 6575, Port exisitng # to new unit
  HD0000000410201 02/27/07 CTS Design Mac #6526: Activate Sony Vaio Cingular wwan
  HD0000000410238 02/27/07 CTS Design Mac #6531: Replace damaged treo unit
  HD0000000409234 02/26/07 CTS Design MAC 6481, New Verizon BB703 w/ new #
  HD0000000408882 02/23/07 Cellular Services Mac #6478: Replace cell phone for John
  HD0000000408249 02/22/07 CTS Design Mac #6469: Special order for Cingular Treo 750
  HD0000000403002 02/07/07 CTS Design MAC 6290, Port # into new Cing BB
  HD0000000402150 02/05/07 CTS Design MAC - RENTAL - FEB 21 - pt 1- Int'l Rental units
  HD0000000402153 02/05/07 CTS Design MAC - RENTAL - FEB 21 - pt 2- Int'l Rental units
  HD0000000402155 02/05/07 CTS Design MAC - RENTAL - FEB 21 - pt 3- Int'l Rental units
  HD0000000402157 02/05/07 CTS Design MAC - RENTAL - FEB 21 - pt 4- Int'l Rental units
  HD0000000402110 02/05/07 CTS Design MAC 6273, Port existing number to new Verizon BB 870e
  HD0000000399875 01/30/07 Cellular Services MAC 6194: Cell Rental w/o camera
  HD0000000399889 01/30/07 Cellular Services MAC 6195: Disconnect Cell - 917-838-9447
  HD0000000394438 01/19/07 CTS Design MAC6950- Verizon Treo 700P
  HD0000000391622 01/12/07 CTS Design Mac #5955: New Cingular treo unit for Doug
  HD0000000385198 12/19/06 CTS Design Trouble - Customer can hear callers but not speak
  HD0000000381895 12/07/06 Managed Desktop Services MAC 5564 - Gretchen Promise Card and workstation
  HD0000000380427 12/04/06 CTS Design mac 5480 - 10 flash drives
Total # of Remedy Tickets:          63
*Includes counts of every action taken on ticket at distinct times