Unique Tickets Touched by Courseworks
01Mar2007 through 28Mar2007

Source Case ID Date
Submitted
Assigned-to-Group Ticket
Summary
Web HD0000000420064 03/26/07 CTS Design MAC 6908, 3 replacement BB 7250
  HD0000000420125 03/26/07 Cellular Services User request
  HD0000000419451 03/23/07 CTS Design MAC 6933, New treo
  HD0000000419274 03/22/07 Cellular Services User request
  HD0000000418636 03/21/07 CTS Design Mac #6816: Upgrade/Replace treo and Expedite order
  HD0000000417472 03/19/07 Cellular Services Has a Blackberry 7750 problem (does not ...
  HD0000000417392 03/19/07 AcIS/AIS Helpdesk User request
  HD0000000416719 03/15/07 Cellular Services User request
  HD0000000416182 03/14/07 Cellular Services User request
  HD0000000416179 03/14/07 Cellular Services User request
  HD0000000416107 03/13/07 Cellular Services Consultation - Cellular Services
  HD0000000415659 03/12/07 CTS Design Mac #6716 - Replace lost treo unit
  HD0000000414875 03/09/07 Cellular Services MAC 6691 - GERMANY CELL RENTAL
  HD0000000414817 03/09/07 Cellular Services User request
  HD0000000414447 03/08/07 Cellular Services Consultation - Cellular Services
  HD0000000414456 03/08/07 CTS Design MAC #6801Design - new order
  HD0000000414416 03/08/07 CTS Design MAC 6836- Consultation - Other
  HD0000000414471 03/08/07 CTS Design Mac #6653 - Additional new for BB 8700c
  HD0000000414533 03/08/07 CTS Design Mac #6658 - 2 Cingular BB 8700c with no service
  HD0000000414504 03/08/07 CTS Design Mac #6673- New Cing. BB 8700c
  HD0000000413024 03/05/07 CTS Design Design - new order
  HD0000000411591 03/01/07 CTS Design Mac #6605: New Verizon BB8703
  HD0000000410051 02/27/07 Cellular Services User request
  HD0000000409925 02/27/07 CTS Design User request
  HD0000000407216 02/21/07 Cellular Services MAC 6540: New Cell for Kenton Yee
  HD0000000397744 01/25/07 Managed Desktop Services User request
Total # of Remedy Tickets:          26
*Includes counts of every action taken on ticket at distinct times