Unique Tickets Touched by Courseworks
01JAN2007 through 31JAN2007

Source Case ID Date
Submitted
Assigned-to-Group Ticket
Summary
Web HD0000000400437 01/31/07 Courseworks Course(s) not listed
  HD0000000400434 01/31/07 AcIS/AIS Helpdesk Courseworks login failure
  HD0000000399548 01/30/07 Courseworks User request
  HD0000000395126 01/21/07 Courseworks Problem using/viewing course sections
  HD0000000392540 01/17/07 Courseworks Adding TA's
  HD0000000391240 01/11/07 Courseworks Course(s) not listed
  HD0000000391239 01/11/07 AcIS STG Courseworks login failure
  HD0000000391241 01/11/07 Courseworks Problem using/viewing course sections
  HD0000000388233 01/04/07 Courseworks Course(s) not listed
Total # of Remedy Tickets:           9

*Includes counts of every action taken on ticket at distinct times