Unique Tickets Touched by Courseworks
01Mar2007 through 28Mar2007

Division
School
Case ID Date
Submitted
Assigned-to-Group Ticket
Summary
Off of the President HD0000000420709 03/27/07 Cellular Services MAC 6912: Replace Cell 646-645-5330
  HD0000000419071 03/22/07 Cellular Services User lr491 called on behalf. University...
  HD0000000418314 03/20/07 Cellular Services Mac #6803: Upgrade old Blackberry
  HD0000000417648 03/19/07 CTS Design Mac #6770: Suspend service for 917-751-2570 and Replace unit
  HD0000000417472 03/19/07 Cellular Services Has a Blackberry 7750 problem (does not ...
  HD0000000417439 03/19/07 CTS Design Mac #6767: Disconnect 917-744-3822
  HD0000000417429 03/19/07 CTS Design Mac #6765: Change monthly plan and name for 917-514-5035
  HD0000000417099 03/16/07 Cellular Services University issued Cingular Treo 650 (917...
  HD0000000417016 03/16/07 CTS Design Problem, BlackBerry, 646-265-1465 Some ...
  HD0000000416214 03/14/07 Cellular Services uni user states they are not recieving m...
  HD0000000416429 03/14/07 Cellular Services blackberry 646-256-1465
  HD0000000416271 03/14/07 CTS Design Mac #6734: Add INT'L DATA/PHONE PLAN
  HD0000000415816 03/13/07 CTS Design Mac #6718: New Treo 680 from Cingular
  HD0000000415999 03/13/07 Cellular Services MAC 6725: Disconnect Cell 917-841-2312
  HD0000000415347 03/12/07 Cellular Services Treo 700P time has not updated properly
  HD0000000414845 03/09/07 Cellular Services Treo not receiving email via Goodlink
  HD0000000414864 03/09/07 CTS Design blackberry 646-512-0293
  HD0000000414456 03/08/07 CTS Design MAC #6801Design - new order
  HD0000000414533 03/08/07 CTS Design Mac #6658 - 2 Cingular BB 8700c with no service
  HD0000000414504 03/08/07 CTS Design Mac #6673- New Cing. BB 8700c
  HD0000000414413 03/08/07 CTS Design Mac #6650: Disconnect treo # 646-784-1376
  HD0000000411990 03/02/07 Cellular Services 8700 blackberry - 646-512-0293 - Cingula...
  HD0000000411190 03/01/07 OCS Problem, BlackBerry, 917-690-8489 User ...
  HD0000000411201 03/01/07 Cellular Services MAC 6576, Order for 3 BB 8700 for President's Office
  HD0000000402478 02/06/07 Cellular Services Mac #6285: Rental of intl BB for Susan
  HD0000000388472 01/04/07 Cellular Services Trouble with blackberry unit
Total # of Remedy Tickets:          26
*Includes counts of every action taken on ticket at distinct times