Unique Tickets Touched by Courseworks
01Mar2007 through 28Mar2007

Closer Role Case ID Date
Submitted
Assigned-to-Group Ticket
Summary
Phone Tech HD0000000417495 03/19/07 AcIS/AIS Helpdesk DST-related problems
  HD0000000417392 03/19/07 AcIS/AIS Helpdesk User request
  HD0000000416112 03/13/07 AcIS/AIS Helpdesk Need TREO set up so that his columbia email comes to his phone.
  HD0000000415445 03/12/07 CTS Design Application does not run/terminates
Total # of Remedy Tickets:           4
*Includes counts of every action taken on ticket at distinct times