| Unique Tickets Touched by Courseworks |
| 01Mar2007 through 28Mar2007 |
| Closer Role | Case ID | Date Submitted |
Assigned-to-Group | Ticket Summary |
|---|---|---|---|---|
| Phone Tech | HD0000000417495 | 03/19/07 | AcIS/AIS Helpdesk | DST-related problems |
| HD0000000417392 | 03/19/07 | AcIS/AIS Helpdesk | User request | |
| HD0000000416112 | 03/13/07 | AcIS/AIS Helpdesk | Need TREO set up so that his columbia email comes to his phone. | |
| HD0000000415445 | 03/12/07 | CTS Design | Application does not run/terminates | |
| Total # of Remedy Tickets: 4 | ||||
| *Includes counts of every action taken on ticket at distinct times |