Unique Tickets Touched by Courseworks
01Mar2007 through 28Mar2007

Closer Role Case ID Date
Submitted
Assigned-to-Group Ticket
Summary
Outage Group Closure HD0000000414793 03/08/07 Courseworks Outage: Users are unable to log into Courseworks
  HD0000000413863 03/07/07 Courseworks Courseworks is down (fwd)
  HD0000000413922 03/07/07 Courseworks Outage: Users are unable to log in to Courseworks
  HD0000000414036 03/07/07 Courseworks Outage: Users are unable to log in to Courseworks
  HD0000000413879 03/07/07 Courseworks Outage: Users are unable to log in to Courseworks
  HD0000000413880 03/07/07 Courseworks Outage: Users are unable to log in to Courseworks
  HD0000000413857 03/07/07 Courseworks User request
  HD0000000413853 03/07/07 Courseworks User request
  HD0000000413854 03/07/07 Courseworks User request
Total # of Remedy Tickets:           9

*Includes counts of every action taken on ticket at distinct times