| Tickets Worked on by Courseworks |
| By Summary |
| 01Mar2007 through 28Mar2007 |
| 2007 | Ticket Touches by Courseworks* | |
|---|---|---|
| # of Tickets | % of Total | |
| Summary | 15 | 65.2 |
| Non-Quick Ticket | ||
| Outage: Users are unable to log in to Courseworks | 4 | 17.4 |
| User request | 3 | 13.0 |
| Outage: Users are unable to log into Courseworks | 1 | 4.3 |
| Total | 23 | 100.0 |