| Tickets Worked on by Courseworks |
| By Summary |
| 01JAN2007 through 31JAN2007 |
| 2007 | Ticket Touches by Courseworks* | |
|---|---|---|
| # of Tickets | % of Total | |
| Summary | 34 | 73.9 |
| Non-Quick Ticket | ||
| Outage: Unplanned Courseworks outage. | 4 | 8.7 |
| Course(s) not listed | 3 | 6.5 |
| Courseworks login failure | 2 | 4.3 |
| Problem using/viewing course sections | 2 | 4.3 |
| User request | 1 | 2.2 |
| Total | 46 | 100.0 |