# of Ticket Touches by Courseworks
By Touch Type
01JAN2007 through 31JAN2007
2007
Ticket Touches by Courseworks*
# of Tickets
% of Total
Touch Type
6
8.3
Submitted
Closed
31
43.1
Viewed/Modified
35
48.6
Total
72
100.0
*Includes counts of every action taken on ticket at distinct times