Troubleshooting Guide
The following diagnostic tools are available for Windows NT systems:
- Event log, performance monitor, and other administrative tools
- NT Administrative Tools folder provides a variety of diagnostic
information, including access to the event log and access to performance
information. See "Using Administrative Tools Provided by Windows NT" for information.
- Task manager
- Available for Version 4.0 of the Windows NT operating system, the task
manager shows all of the processes running on the Windows NT server, along
with details about memory usage. Use this tool to find out which DB2 processes
are running, and to diagnose performance problems. For example, you can
determine memory usage, memory limits, swapper space used, and memory leakage
for a process.
To use it, place the cursor over the task menu, click on mouse button 2,
and select Task manager from the pop-up menu.
- Dr. Watson
- The Dr. Watson utility is invoked in the event of a General Protection
Fault (GPF). It logs data that may help in diagnosing a problem, and saves
this information to a file. You must start this utility explicitly by typing
drwatson on the command line.
- DB2-supplied tools
- DB2 supplies administrative and development tools to help you identify DB2
problems. See "Using DB2-Supplied Tools".
- ODBC/CLI traces
- CLI traces help to identify problems in CLI and ODBC applications. See "Taking a CLI/ODBC/JDBC Trace" for information.
- SNA server tracing
- If you have the SNA server installed, it provides a tracing facility. To
use it, go to the SNA Server window.
- SNMP
- SNMP allows you to capture error data at the point of occurrence. See "SNMP Alerts".
The Windows NT operating system provides administrative tools that you can
use for problem and performance diagnosis. For Version 4.0, these tools are
available from the Administrative tools menu, accessible from
Programs in the Start menu. For Version 3.5.1, they are
available from the Control Panel.
For information on:
DB2 information is written to the Windows NT event log, which can be
accessed remotely by system administrators or other personnel. Because this
information can be monitored remotely, there is a better chance that critical
errors can be caught as quickly as possible.
You can view the event log from the event viewer, accessible from the
Administrative tools menu. View the application log (rather than
the security or system logs) to view DB2-related information.
Often, information in the event log will refer to the db2diag.log file.
Therefore it is recommended that you save both files before you contact DB2
Customer Service.
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